Pacific Beach Ace Hardware — Local services in San Diego

I like going to Ace because they are helpful, friendly small and reasonable. However, the 3 times I've been to this location I've been ignored. I asked where something was when I walked in and the young lady at the counter told me "last aisle." This last aisle is about 60 ' long. When I asked "where approximately, left or right?" She said she didn't know... Nor did she bother to try and find someone who did. After wandering around aimlessy someone finally approached me to ask if I needed help. When I told him what had happened he said "well she can't take do anything from up there." Basically brushing off my complaint instead of apologizing. Maybe they are dating or something, who knows. I wish this location was better because it's closer to home but I'll go to the Clairmont...

Worst hardware store I've ever been to. They couldn't have cared less. Sent me down the wrong isle 3 times. Refused to look up the item I was showing them from the website. Also refused to come show me where they were talking about. Not that they listened to me. They kept sending to items that I was not needing. Finally found it on the back wall in an overstock area. Then the guy in the back had rude comments. I responded with "correct shouldn't be that hard." Save yourself the aggravation and go to home Depot in point Loma. Very close and they have everything. Plus the staff is amazing. I will never return to this...

Total Fraud Traegger Grill-

We just bought a Traegger greill from Ace in Pacific Beach for $1,000!

We have owned multiple Traeggers over the years. This brand new unit did not work. You couldn't even get it seasoned correctly. After dozens of hours on the phone with Ace and Traegger they refused to take the unit back. traegger said you should have bought it from us and we would take the return. Since you bought it from Ace you CANNOT return the unit AND the owner of ACE refuses to stand by the product and take the return. We won't ever be shopping at Ace in Pacific Beach again....