Pandora Jewelry — Local services in San Diego

The staff, including the manager, was unfriendly. I was informed that I needed to bring the items I had purchased in order to receive the free bracelet, even after I offered to show my receipts and emails. When I returned with the items, they told me I would need to pay extra. This could have been avoided if they had checked my receipts and communicated their policy beforehand, preventing the hassle of a return trip on my birthday, which definitely ruined my day. My expectations were not met, and the manager unfairly placed the blame on me. I am a first-time Pandora jewelry owner, and my visit to this place really lowered my expectations and the jewelry value. Do I need to return to LA for better service? All customer service should be consistent. Fashion Valley, as a high-end mall, should not tolerate...

Ximena and Andrea were so sweet! Both times I’ve gone one of these ladies have helped me and I really enjoyed my interaction with them! Ximena helped me find this charm I’d been searching EVERYWHERE for. She went absolutely out of her way to even look through their personal serving trays to find it. That is some dedication! Andrea who I met last week searching for a Valentine’s Day gift for myself was absolutely a doll! I was purchasing my very first talisman pendant and she completely let me take my time and I really appreciated that, she also was able to find one of the Pandora me earrings that I’ve been on the hunt for since last year! I absolutely adore these ladies anytime you come to this location make sure you’re...

The fashion valley pandora has a feminine male employee that is very rude and has lots of attitude for no reason. This is my favorite location to go to but this employee completely ruined it for me. I will not be coming back and I have literally told everyone I know not to go there because of this rude employee. His job is to sell and be kind to customers. Also the way he spoke to my mother was not okay at all. He was very rude to her his unprofessional and rude behavior gives the store a bad reputation. His unprofessional behavior was noticed throughout the store. Needless to say, I will no longer return...