KAY Jewelers — Local services in San Diego

I highly recommend coming to this Kay Jewelers over the one at Mission Valley mall. Despite living much closer to the Mission Valley store, I prefer going to the Fashion Valley store, because the Fashion Valley sales associates, especially Michael, are way more professional and friendly. I can go to the Fashion Valley store and Michael (& the other sales associates) are respectful and give me equal attention regardless if I am shopping alone or with my husband or if I am in my professional work clothes or in casual clothes. Michael (he's the tall, softspoken, humble guy) is extremely helpful when shopping for new jewelry or getting my jewelry cleaned or fixed. Let's just say, he knows his jewelry, which makes your shopping experience great! I typically get an email about my jewelry arriving and Michael calls me, too, which I appreciate (he has even called before I get the email). Another thing I LOVE about the Fashion Valley store (or maybe it's Michael going out of his way to get my jewelry back to me ASAP) is that my jewelry arrives several days before the estimated date and I get notified as soon as it arrives. Last, as a parent who has to do most (all?) shopping with my kids, I appreciate Michael (& the other associates) making the shopping experience less stressful and interacting with my kids to keep them entertained while we are...

I recently had the pleasure of being assisted by Robert Douglas at Kay Jewelers, and I couldn't be more impressed with the level of service I received. Robert was exceptionally kind, patient, and informative throughout my entire visit.

From the moment I walked in, Robert greeted me with a warm smile and made me feel welcome. He took the time to understand exactly what I was looking for and provided valuable insights and suggestions. His extensive knowledge of the products was evident, and he patiently answered all of my questions, ensuring I was fully informed before making a decision.

What stood out the most was Robert's genuine commitment to customer satisfaction. He wasn't just trying to make a sale; he was focused on helping me find the perfect piece that fit my needs and budget. His professionalism and courteous demeanor made the entire experience enjoyable and stress-free.

Thanks to Robert's exceptional service, I left Kay Jewelers with a beautiful piece of jewelry and complete confidence in my purchase. I highly recommend visiting Kay Jewelers and asking for Robert Douglas if you're looking for a knowledgeable and friendly jewelry expert who truly cares about...

Where do I begin? Robert and his staff have been nothing but absolutely amazing!!! If your looking for a place that's down to earth, friendly and honest with the best prices then Kay's Fashion Valley is your must go to! They greet you as soon as you walk in with a smile and hello. Always happy to help and the best part is they are never pushy... they take their time and never rush you to hurry up and buy now (which is very important! Trust me...I'd have told my husband Ooh Nooo we don't and run out the door lol) they remember you here. You are not just another customer. My husband and I are more than satisfied with the exceptional customer service that Robert, Lucy, Grace and the rest of the staff have shown us. They treat us like family which we love as we're very family oriented, so that itself was a huge plus. KAYS FASHION VALLEY is the only place we are getting our jewelry from. We highly recommend Robert and his team and if you've made it this far in my post then go in as soon as you can and say Leilani and Victor said Hi and we sent you! You won't leave...