San Diego Cyclery — Local services in San Diego

I was made to feel as if my business was absolutely unwanted here. No pride in their work as i need to return today, after spending $120 not even 24 hours ago. Im not sure how else to describe the vibes i was getting from the woman at the register when i first walked in besides pretentious, completely pretentious. This was an awful experience and does not represent the vibe and culture of Pacific Beach at all. When i asked her to tell me about their tires (since across the street at Pacific Coast Bicycle their tires are $15 and here the woman told me their tires are $25.99 + tax) she said she didnt know about them and walked away without even looking at me. She could have even sold me some BS and i would have been satisfied, i simply wanted to hear what kind of quality i was receiving to justify the price difference. After she turned and walked away mid-conversation, the mechanic she had pawned me off to after realizing i was going to be asking questions before just handing over my hard earned cash, was also seemingly completely uninterested in assisting me with any kind of questions regarding their products. The only reason i am giving them 2 stars instead of one was finally, a tall, friendly staff member (im assuming manager or owner) came out of the back and actually explained the brand and quality of the products which was refreshing and definitely made me feel more comfortable choosing them to work on a bike that is, not only my main form of transportation at the moment, but of extreme sentimental value to me. He was also helpful in that it turns out they in fact do have another tire for $20 but i had not been previously informed of this as the woman only wanted to charge me the most money possible when giving her "quote" (which seemed to be the only part of the whole customer service experience she was interested in taking part of). After talking to the customer service driven male manager though i in fact did choose the more expensive one because who doesnt want better quality? It just would have been nice to had been given the more affordable option to go that route if i so choose to, not just be squeezed for every hard earned cent possible. The reason for my visit was to replace my back rim and tire after being hit by a car but after seeing a set of rims i liked i decided to replace both front and back as well as the back tire. Since the accident, although hobbled, i had been riding my bike for going on 4 days and the back tube was holding air just fine. Despite this, the original money hungry, judgemental woman included a new tube as part of the quote. For seemingly no reason other then, again, to squeeze every cent possible out of the hard working citizens of Pacific Beach. When another mechanic came out, who i was told would be the one to actually service my bike, i asked him if i threw him a tip if he would mind brushing some of the mud of the bottom of the bike real quick while servicing it. I received a prompt and loud "NO" as the only response and was told by another employee for that, i would need to pay for a tune-up. In my experience with shops who take pride in their work something simple would be no problem to satisfy the customer, not to mention i was offering a cash tip to do so. The new quote also included labor costs for each item i was buying. Not an overall labor cost or even just the labor for the 2 rims but for everything including the tire. (which is part of the process already). After all this i wake up this morning to get ready and ride to a community event and find my...

There are a lot of bike shop options in San Diego, especially in Pacific Beach, but this is the best one. Great selection of bikes and all the accessories. All high quality, but a range of things to fit every budget. The staff is amazing. I had the pleasure of meeting the owner Dan, also Rick and Chris. Their knowledge about all makes and models of bikes is amazing. Their customer service is top notch, very helpful and sets the right expectations. I find their turn around time to be very fast. Sometimes I go in and can get same day service (e.g. a flat repair) other times it needs and overnight stay (e.g. full tune up). There are times I go in, get a diagnostic, and it needs parts, so I take my bike home and bring it back when the parts come up. I can't say enough good things about this shop and recommend that anyone need of a new bike, bike accessories, or any type of service, visit them. You won't be...

During the pandemic lockdown my husband and I decided to purchase two bikes for pleasure riding and exercise. We had no idea that bike sales were depleting the supplies and we couldn't find the bikes we wanted anywhere. Then I visited the Pacific Beach Bikes website and purchased two seven speed bikes only to get a phone call several hours later to let me know the bikes were not available. No comfort girl bikes or seven speed bikes were available at all. Heather worked with me for the next few days to help us purchase two beautiful three-speed bikes...making sure we got what we wanted. Her attention to our needs, communication and free upgrades were much appreciated. The bikes were ready as soon as they were delivered. The product is top of the line and the service exceptional. Thank you Pacific Beach Bikes for your service!! Thank you Heather for your kindness and...