Shelter Island Inflatables — Local services in San Diego

HUGELY DISAPPOINTING! DECEPTIVE, POOR COMMUNICATORS, SLOPPY WORK!

My first impression of these gentlemen was very favorable. I actually had hope that they would be able to offer the "other" poorly rated business in town some competition. Unfortunately, this cast of characters are no better, perhaps even worse.

I was told they would be busy until after the July 4 holiday and I was okay with waiting. I received a call from one of them telling me if I get my RIB to them, I could have it back in the water for the holiday. I was again pretty impressed and excited about giving these guys my business. I brought my boat right away. Well... guess what? The holiday came and went, and I haven't received so much as a QUOTE from these guys. I called on two different occasions and was told by two different guys that I would have a quote later that day or the next. NOPE. But they're good at blaming each other. I was told by one of them, "Oh, I thought you were someone else." So, I guess "someone else" is more worthy of getting their work done in a more timely manner than me. Even so, how about taking responsibility for your mistake and honoring your word?!?

Finally got a quote and they already had possession of the boat. So, I approved of the work order. Among the work I asked for, was "find and fix leaks in the starboard quarter". They did the other couple items on the work list satisfactorily, but look like they simply gave up after installing one patch on the hypalon tube. They didn't even address the one 2" patch that was coming unglued. This was a blatantly obvious easy fix that was completely neglected. When I went to take delivery of the boat, I asked if they were just going to leave it like that. The guy simply said, "Yup." REALLY??? This is your idea of "find and fix leaks"?!?

They were fair enough in telling me that some small leaks were on the seam and they could not guarantee they could fix those. Whatever, but I accepted that condition. I DON"T accept blatant laziness and sloppiness. The tube is not that riddled with leaks that they could justify getting exhausted. It truly looked like they just felt they had better things to do and didn't feel like working on this boat anymore, and moved on to the next sucker or easy fix.

I could go on about other issues, but I think you get the idea. Very very... VERY disappointed in their quality of work, lack of communication, false promises, lack of simple business ethic. OH, one guy DID indeed apologize, but didn't offer to rectify the sloppy work. Apology not accepted.

In fairness, they did provide a discount for the work delay. But paying less for sloppy work and aggravation doesn't make it better. I just makes it less expensive slop.

By the way, it's been a LONG time since I've written a review for anything. This experience definitely compelled...

I am a professional marine mechanic by trade. It is my responsibility to inform potential customers to companies that may not provide the quality of service or products a customer may come to expect.

Here is the stories. A friend of mine went to their store and purchased a brand new RIB. Paid cash (a cashier's check) for the amount of the new boat. The boat was put in the water and it was quickly discovered the boat leaked. Not just leaked, but leaked more then a gallon an hour.

The company was called and informed of this problem. The boat was pulled out and a so called repair was made. Guess what, it didn't work. Now my friend is playing hell to get them to make the correct repair.

Now Im now sure how you all feel, but I feel, when you spend $17k on a new rib, you expect it to work correctly. After all, isn't it the reason you would buy a new boat, paying all the extra cash on a new boat (instead of a used boat) to have a trouble free boat!

I strongly suggest, if you are in the market for a new or used RIB, to seriously explore other options.

Horrible...

One of the most horrible purchasing experiences I’ve ever had. I purchased a yacht tender from Shelter Island inflatable‘s from David. In July I received it the end of October which was OK if they had kept in touch with me letting me know how long it would take but nobody would ever take my call call me back when I left messages or even answer the phone. When the boat was delivered to me it had the wrong engine on it. It is the large 14 foot tender that in the picture when I ordered it comes with a white Suzuki engine it was delivered with a black Suzuki engine. Which cost less it’s a downgrade and I paid for the white one. I called back only to find out they said take it or leave it send it back to us we will resell it and you can purchase from someone else. Because of the timeframe I’ve already sold my old boat and I need one and cannot go through re-ordering so I kept the boat because of that and the person who delivered it it was awesome he’s the only one there that I think cares. I would not recommend buying a...