Kurtz Street Antique Mall - Consignment Classics — Local services in San Diego

Very poor customer service thrift store that sells a lot of junk mixed in with some good stuff. We dropped off a nice pair of exterior light wall lanterns. These lanterns were of very high quality and purchased from an Old Spaghetti factory that went out of business. Anyway, we dropped the Lanterns off to them almost 4 months ago. They were supposed to properly display them and drop the price every couple of weeks if not selling. Almost 4 months went by and we heard nothing, so we decided to go to the store to see about our items. After searching the whole store, we found our lanterns separated, on separate shelves, and in pieces, mixed among a bunch of old junk, small kitchen appliances and other stuff that looked like left overs from an estate or yard sale. In disbelief in how they took care of our lanterns and how they displayed them, we gathered all the pieces (fortunately we were able to find them) and took them up front. After voicing our complaint with the person at the front desk, he just said in a very "couldn't care less attitude" "we can't control what the customers do." We told him we were taking our lanterns back and with no response, he took them out of the computer and said" OK, your done." No remorse, No eye contact, just another day at the office attitude. As we were picking up our stuff, a couple elderly ladies were speaking to the same person complaining that they couldn't find the artwork they left for consignment. They said they carefully looked everywhere and behind other stuff. Again with no remorse or feeling, the guy at the counter just said, "we are not responsible for finding your stuff. It's in the contract you signed when you dropped it off." The ladies tried talking to him, but he just blew them off stating, "you signed the contract." I will never do business, buying or consigning with this place again. Please do not support this business, especially for your consignment needs. You are taking a big chance of being burned. They don't display items properly, they don't care what happens to your items while in their possession, they don't mark them down at specified intervals so they will sell and most important, they have a couldn't care less attitude towards the customer. They have gotten too big, have bad attitudes and have become no better some of the unsightly, junk filled thrift stores...

i love vintage items, collecting, and supporting local businesses, so ive been coming here for awhile, however my past experience has stopped me from returning. not only was i stopped and accused of stealing, i noticed they had also done so with another family. they had BOTH of us open our personal purses to check, in front of everyone, which was extremely embarrassing!! i was also taken aback because the family they stopped and I are both mexican/brown folk. they didn't really apologize nor did they try to rectify the problem. i tried asking which vendor claimed i was "stealing", and they wouldn't provide that information, which i understand but i also refuse to support that vendor!! i also felt targeted, with a primarily white customer base, it was insane to me that they'd stop some of the only brown people shopping there. i'd also like to note that the entire place is covered with cameras, every vendor has its own camera system, and they couldve easily checked and viewed me browsing the...

I love this place, it has a great selection of wall art, rugs, furniture from various decades, and sometimes there is room for negotiating the price down. The 1940s winged chair was $250 approximately. The Dan Bloemen painting depicting coastal California was $300 (normally his paintings go for double the price online). The lamp was in perfect condition at $125. I have also purchased furniture at Consignment Classics Home Furnishings on Hancock St. I also bought other items too from this location on Kurtz St. I only gave this location 4 stars because the last time I was here one of the employees seemed less than friendly to me. If looks could kill, I felt disrespected despite making the purchase on my mid-century...