Equinox Beale Street — Local services in San Francisco

I’ve had 3 occurrences in the past 2 months that have led me to question the management of this facility:

From 1/2 through the next 2 weeks, the shop was closed. When I enquired with the front desk on the evening of 1/8 since my gift card was about to expire in 3 days, the employees behind the front desk said the shop would not be open for the rest of the week, but that it was common for them to allow members to use gift cards even if expired. I learned today from the manager that this was a false claim and that I could no longer use the $100, even though the shop was not open for weeks at the only location I’m a member of.

On the evening of 1/2, my AirPod case fell out of my bag in the locker room, but I didn’t realize my AirPods had fallen out of the case until after my workout. I enquired with the front desk if they found my airpods since I didn’t see them around my locker. I was told by the front desk to look harder in the locker room since nothing was reported in lost & found. I used the Find My app on my AirPods and found my AirPods ringing in the front desk, after trying to locate them throughout the locker room area. If not for the Find My app causing my AirPods to ring, they would’ve been lost inside the front desk?

I requested a membership freeze at the end of Nov since I would be traveling ~4 weeks. The front desk said it was possible for $50 and told me to confirm in the email to set it up. The email I received on 11/20 titled “Freeze Your Equinox Membership” said “Please note that your membership will remain active and regular billing will continue until you complete the update process and receive confirmation that your account is frozen. If you complete the update after the 22nd, you may have already been charged for the upcoming month. We will automatically grant you credit for that time when you return.” However, after I completed the process on the 20th, I received a follow-up email with a different message and billing: “Since you are within your initial period, you will be charged your normal dues while on freeze. Equinox will grant you credit for that time at the end of your obligation period.” Shouldn’t that have been communicated prior rather than after I clicked confirm on the freeze since I’m being charged an extra $200?

Edit: Adding a star since the manager did go back on her initial decision and let me use my gift...

I am beyond shocked about the incident that happened to me at this club a few days ago.

I had to cancel my membership right away due to the hostility, harassment and extreme unfair treatment I was subjected by Ryan, the PT manager and the female member of the club.

The female member decided to harass me because I supposedly took her spot at the equipment, even though when I showed up at the machine, there was no one there.

She kept aggressively demanding that I should stop my workout right away to let her use the machine. Then she went to Ryan to complain about me and shockingly Ryan took her side without giving me the chance to tell my side of the story. I was embarrassed because people around me were witnessing this horrible scene and Ryan didn’t even offer to talk and resolve this situation in privacy.

The female member also involved another member of the club to confront me and harass me further. She continued harassing me and calling me names.

Additionally, I was not even offered any apology, neither from the club manager Laurel, nor from Ryan.

The club manager refused to issue me a refund for the membership that I was charged the day before the incident even though I had no choice but to walk away from this club due to the hostility.

Later, I was able to address this incident to the regional manager who was very very helpful and extremely professional. And he reassured me that he will take the proper action to make sure this situation will not happen again.

I still think that Equinox is a good company and might consider joining Equinox in the future, but this particular club and the management really need some serious improvement and training.

I can’t recommend this particular...

I must say, Equinox Beale Street is my favorite facility in San Francisco. I have been to two of them, and I wasn't that impressed - I felt like there wasn't enough room for me to really enjoy the experience.

However, at this facility, there was nothing but space and room for me to get my best workout on. You can tell that whoever designs this facility made sure to properly utilize the square footage to make sure that every piece of equipment ever needed is available to the clientele.

I also appreciate the locker room and the space that comes with it. Even though there were people in the same row with me, I did not feel like they were overlapping into my personal space; even if their lockers were right next to mine.

All of the equipment was either extremely up to date or extremely reliable. The hospitality seemed lukewarm to fair. However, there weren't too many employees there during the morning, so I wasn't expecting much.

I know that some people felt like this facility was slightly crowded, but I didn't feel like that at all. I think if you go in the morning, you can get your best workout before ultimately people start flooding in.

However, I believe that it is like that at every facility and every brand. I would highly recommend this facility to anyone using the Equinox brand.

The only thing I did not enjoy for my first day working out here was that there was no hot water. Unfortunately, I already had used my hygiene products before I stepped into the shower to find that out. Hopefully, that is fixed.

Outside of that, I enjoyed my overall experience, and I look forward...