Gump's San Francisco — Local services in San Francisco

I've been a Gump's customer for several years. I am unhappy to report a disappointing customer service experience with this retailer. I placed an on-line order for an item that was in the most recent Gump's catalog that I received just days before my purchase. I was given a confirmation number, and heard nothing from Gump's after I received the order confirmation email. After more than 10 days since the order was placed, I called to check on the status of shipping. I was told the item was on back order with no expected date of fulfillment of my order. They had already charged my credit card for the purchase and shipping when the order was placed. No one bothered to inform me that the item was on back order. If I had not called to check on the status, Gump's would have kept my money and left me waiting indefinitely for the shipment of my purchase with no updates. Poor customer service. After being a loyal customer for years, I will now rethink shopping at Gump's. I hope someone contacts me to try and resolve this...

whatever you do, do NOT order online from Gumps if you think there is a chance you will have to return anything. I mailed some clothing back on September 13 - it was received (via tracking) on September 15, and I called on September 25, having heard nothing from them. They said "it takes two weeks" to process returns because "they come in to the dock". I then sent an email to customer service, registering my concern about delay and lack of any acknowledgment, and I got no answer. This is october 2, and I never have received any acknowledgment of my email, AND NO CREDIT HAS YET BEEN ISSUED. When I called, I had to manually give the agent the information on every item returned, and I was told that I'd receive a credit BUT IT WOULD TAKE ANOTHER 3-5 days. Poorest technology, outdated systems for a company that wants online business. If I had never watched this, I guess I would have never gotten my credit. I wonder what I'll have to do to make sure my credit card gets...

This recent visit to Gump’s will be my last. The street conditions are abysmal. Getting threatened to be beaten if I don’t give them what they want. People shooting up drugs right in front of store. Called names, just horrible. I saw two car break-ins that happen in broad daylight. Smash, grab, and walk away. Wasn’t even in a rush. No cops anywhere. Like the Wild West where drug dealers and criminals have taken over. No repercussions for crime, so it is a criminals dream come true.

I hope they move to somewhere safer, as they have been around so long. Do your customers and employees a favor by moving to somewhere safer. Is just a matter of time before someone gets hurt or worse.

So sad what SF has become. Was such a beautiful city. I used to live there years ago but will never be back. A turnaround under current leader ship...