Ivy Park at Cathedral Hill — Local services in San Francisco

My husband was at Coventry/Oak Hill from February until August of 2022. He was in California to spend some time with his older children at this point in his life. We had arranged his move to Coventry for this reason. I cannot describe how disappointed I have been in their care. They have two amazing women working there - Janet who is the receptionist and Jessica who is the Med Tech for memory care. Other than those, I found no one who had developed any attachment or care for my husband. There were supposed to be four rooms with a constant caregiver in the living space outside them - the people who were there were temps and spoke little or no English. My husband speaks no Spanish so was unable to form any relationships with his caregivers and this did not seem to be a problem to the institution even though it is critical for dementia patients to have routine and relationships. (Our daughter in law is from Mexico and we love her. This is not about Spanish speaking caregivers.) During the five/six months he was there, my husband fell six times. He was sent to the ER four times. He was not using his walker and apparently could go in and out to the patios at will without it. No one seemed to be watching these entries and exits or checking on whether he was using the walker or not. (The ER visits were handled by ambulance at quite an expense - no one told us that there is a San Francisco program which will help defray these costs although cannot imagine no one there knew of it.) I saw no change in the level of the care from the new owners/managers. When we picked up my husband for the journey home, caregivers had packed up his belongings which made our leaving easier - except when we opened his suitcases, hardly anything in them belonged to him. Some poor man is without his white tee shirts, plaid pajama pants and assorted other clothing. My husband came home with no underwear, no socks, none of the shoes he had in the beginning, none of the sheets/towels we sent, etc, etc. etc. To me this was another example of no one (except Jessica) having any sort of relationship with him. The one star I gave this institution is only with regard to Janet and Jessica, otherwise, I would have opted...

Ivy Park at Cathedral Hill is a gem in the heart of San Francisco—and Tam and his team make it shine!

From the moment I stepped through the door, I was struck by the elegant, welcoming atmosphere. The full-service Vine at Ivy restaurant offers delicious, seasonal menus, and there’s a cozy library, fitness center, salon, and on-site theater that ensure residents enjoy vibrant, resort-style living.

But what truly sets Ivy Park apart is Tam. He’s the perfect blend of professional, caring, and genuinely invested. He took the time to understand our unique needs, answered every question thoughtfully, and made the entire move-in process smooth and stress-free. Tam’s leadership is evident in the warm, responsive staff—from the front-desk team to housekeeping, maintenance, and caregivers—who all greet you by name and go above and beyond every day.

In the days since, my loved one has thrived—not just because of the excellent amenities (visitor-friendly outdoor lounges, scheduled transport, weekly housekeeping, free Wi‑Fi), but because of the community feel that Tam and his team foster so well. Whether it’s a chat over coffee, a thoughtfully planned outing, or a friendly smile in the hallway, the personal touches here are everywhere.

In short— if you’re looking for a senior living community that balances sophistication, safety, and soulful care, Ivy Park at Cathedral Hill is hands down one of the best. And at the center of it all is Tam—a true leader whose compassion and top-tier service make all the difference....

My sister has been a resident at the memory care unit for over 6 months. I have seen a marked improvement in her ability to walk and converse. Joy ( Emily) Quilet, the Memory Care Director has a good team of caregivers and med technicians. They know the special needs of each resident and try to work with them and their family members. Joy has a pretty full set of responsibilities but always finds time to engage with the residents and their family members.

Fili Igafo, the Executive Director does not closet herself in her office. While charged with many responsibilities she finds time to visit the memory care unit and entertains the residents with her ukulele. It is refreshing to have senior managers engage with residents.

The caregiving staff have the most challenging task of attending to the numerous needs of the residents. They are the real force behind the quality of experience the resident and family have while at Ivy Park. They need additional staff.

The management team recently organized an event for residents and family members. The food and entertainment created a sense of community. The music transported some of the residents with dementia to times they enjoyed and you could see them tapping their feet to the music. Great initiative!

One area that could be improved is better processes such accounting.

Otherwise Ivy Park Cathedral Hill’s memory care unit is my sister’s home. Thank you especially to the caregivers who patiently take...