Metro by T-Mobile 900 Van Ness Avenue — Local services in San Francisco

I've been coming to this corporate store for years now and I'm not sure if it's still a corporate store I think they said something changed. In any case it's higher up than an authorized dealer store. I've been coming here for years and always had a great experience. I went here about a week and a half ago to buy a new phone to link to my old number. It's very important that it's linked to my old number so I can access my Gmail account and import apps like bank, credit cards and brokers. The man said he linked it to my old number and I didn't check when leaving because I always trust this store and I even left without the receipt. I made it clear I didn't want a 3rd line added to the 2 that I've had 4 years now. Turns out he gave me a 3rd line and now my bill is over $150 which he obviously didn't want my to see, hence the no receipt. I also can't access anything online that is important to me. At the moment I need to pay off a couple credit card companies and I can't do that because I can't access my bank app nor the credit card apps. I called metro PCS and spoke with managers and they all said that no changes can be made to a new account until after 30 days. I am out of the area and have been so I'm unable to get back to the store to talk with the young employee who gave me no receipt and I'm also seeing he charged me more than he was supposed to by a significant amount. I have a friend who got the same phone with the same plan. Well if finally got up the nerve to call this store and see what they can do. If everything goes well and they will link this phone to my old number (the reason I went there in the first place) and they can also refund me some money I will come back and delete this review. At the least I will update it to sah what happened. Until then I'll continue to watch my credit tank as I'm unable to pay off my credit cards. They get commissions off sales so I know this guy scammed me, and also said the phone came with a free tablet...nah I paid for everything and I was an idiot for just trusting so much.

Updated, the 3rd line he gave me increased my normal bill of $75 to now $163 a month. I went back and was finally able to get a copy of the receipt. On this 3rd line he added around 10 paid add in services to...

Bad customer service and manager is rude in the store. Instead to resolve issue i have he smile to me and let me know this is my problem now. Smart guy who bring bad reputation for company. Just to make sure he name is Jason and looks like he rely enjoy to abuse customer and let them know how stupid they are and how easy to sell something without return because no official complaint department, no headquarter phone number, no way to file complaint against manager at all. 2/22/2023 i bought new phone from the store and no one let me know this phone can be return if I dint like it. Before i come back to store I call customer service support an explain to them I don like the way phone work they let me know I need to bring phone back with recite and original box what I did. Surprise when I get back to store manager name Jason let me know phone can be return this is company policy. Information was posted on my account by customer service representative its garbage. I spend 5 hours calling customer service support and I have been transfer between 20 different people from metro to tmoble and back until one of customer service representative let me know I call to Philippine it's no official phone number to headquarter. I spend all day get very stressful spend money for parking, gas and travel. My question is who is responsible for problem was created to me by company representative. I have been with company for long time and right know I have some fillings they try to abuse me. I like to get in touch with corporate office but unfortunately its protect by customer service call center. I need assistance to resolve this...

I have been a supporter of "Ghetro" for over ten years and never I experienced such insensitive and unhelpful people. I recently had metrp phone stolen and I needed another. However, although I was a faithful insurance carrier, the workers in this store were rude, cold and mean when I asked them to assist me in obtaining a new phone. I was put off, lied to, and belittled. Ultimately, my insurance claim was ignored and I got burned. The store sits at ground zero of a miserable and unsafe part of the city. People around the store, if they are not openly getting high, they are watching and sometimes harassing the customers. The store knows this occurs yet they do nothing to ensure that their customers aren't molested, harassed, or made to feel unsafe. There seems to be very little accountability along the employees when it comes to proper consumer relations. What ever happened to the idea that "the customer is...