Coterie Cathedral Hill — Local services in San Francisco

I'm so glad we found Coterie and moved my dad in last year. The memory care (MC) director Christina Gonzalez and her incredible staff are caring, patient, and fun, and they see this challenging(!) line of work as a calling. My dad enjoys all the live music and activities, especially tai chi, floral arrangements, and cardio drumming. Whenever the MC residents' families come together for support group meetings, we inevitably talk about how we all want to move ourselves into this amazing facility—that's high praise!

My dad also enjoys being taken to the assisted living (AL) side of Coterie. He especially loves the live music in the piano bar, watching movies in the cinema with fresh popcorn, and working on a big puzzle in the club room. On warm days, he likes to pick out a book from the library and read it by the rooftop pool, reclining in a chaise lounge.

My dad's friends and relatives always enjoy visiting and eating with him at Coterie. Ruth Mendoza and the amazing culinary team serve up delicious & nutritious food, and they make both residents and guests feel special and cared for. Thanksgiving 2023 at Coterie was the absolute best meal I've ever had!

My dad and I also love all the special events and parties that Coterie hosts. My dad's favorite was an impressive(!) tango dance performance in the courtyard. My favorite was when they brought a petting zoo to the rooftop. We got to pet and feed sliced apples to a pig, a goat, geese, and lots of bunnies and guinea pigs. 100% adorable.

Besides all the fun (and Coterie really is a fun place to hang out), I value having a nurse on site 24/7 as well as 24/7 access to Sollis Health urgent care on the first floor. The nurses at Coterie are incredible care partners!

I could go on and on about the bizillion things I appreciate about Coterie, but I'll stop here. If you're looking for senior living or memory care that feels like an extended family on a fun and delicious luxury cruise, check out Coterie...

Our mom lived at the Coterie 2.5 years, beginning in October 2022. The place is beautiful, and has all the amenities of a luxury cruise ship, with kind staff in crisp uniforms. It’s a great place unless and until you need assisted living. We paid a premium to have Coterie’s extra care for medication management, the ability to call for help when needed, a staff to check her vitals, etc. Unfortunately, there were countless times when meds were late, or she called for help and no one came. I’d get calls that she was out of meds, which would create an urgent situation (THEY are supposed to refill the meds, not me). One night they sent her to the ER, and no one called me! Another time we took her out, with her meds provided by staff, and later got a call that they gave us the wrong meds! It simply wasn’t sustainable to safely keep her at the Coterie. We suspect the problem came from the high staff turnover. Excellent concierge members such as Valerie, Jack, Colin – gone. Or the head of nursing, Shirley, who suddenly left, and so many others. They were constantly short-staffed, and the pressure on the remaining staff was apparent. In fairness, I want to give a shout-out to Jimmy the nurse, who was SO helpful when things went awry, and to John in Concierge who went out of his way to get mom in the middle of the night from the ER - THANK YOU to both of them! Other issues were less dire – the restaurant with service so slow, on 3 separate occasions, family members simply cancelled their orders and left. And the menu which says it’s approved by the Mayo Clinic, but there are few plant-based, heart-healthy choices. We moved mom out, and she’s happier,...

Coterie Cathedral Hill in San Francisco is an unparalleled gem in luxury retirement living, where every aspect of service exudes excellence and warmth. Izem, the Director of Technology Services, is a standout example of dedication and expertise. His assistance in ensuring my aging uncle's seamless transition into the community has been invaluable. Izem's help is not only precise and efficient but also marked by a genuine thoughtfulness that goes above and beyond.

Equally remarkable is Vald, whose presence in the Monarch Dining room elevates every dining experience. His kindness, gentleness, and patience shine through, especially in catering to my uncle's new memory challenges. Vald's attentiveness transforms meals into cherished moments, creating a nurturing environment where residents feel truly cared for.

Coterie Cathedral Hill isn't just a place to reside; it's a sanctuary where residents are embraced with compassion and respect. From Izem's technical expertise to Vald's compassionate demeanor, every interaction embodies the community's commitment to providing exceptional service tailored to each individual's needs. It's a privilege to witness such outstanding care in action at Coterie...