San Francisco Acura — Local services in San Francisco

I recently had a disappointing experience with San Francisco Acura. As an existing customer, I expected a certain level of professionalism and courtesy, but unfortunately, that wasn’t the case. I reached out to inquire about the warranty on my vehicle, only to be met with rude and dismissive behavior. The staff was non-responsive, unhelpful, and made it unnecessarily difficult to get the information I needed. I had to follow up multiple times, and even then, I felt like my concerns were being brushed aside. It was frustrating to feel as though my business and loyalty as a customer didn’t matter to them.

To make matters worse, their service department was equally rude and utterly useless. Rather than offering solutions or guidance, they were dismissive and unprofessional, leaving me feeling frustrated and undervalued. A service department should be a resource for customers, not an additional source of stress and inconvenience.

Buying a car is a significant investment, and proper customer service doesn’t end when the sale is completed. As a customer, I expected clear communication, respect, and a willingness to help—not to be treated like an inconvenience. A dealership should value its existing customers, provide clear communication, and address questions with respect and professionalism. Sadly, this experience fell far short of those expectations.

I wouldn’t recommend this dealership based on my experience. Their lack of professionalism, poor communication, and unhelpful service department make it clear that customer satisfaction is not their priority. I hope they take steps to improve their approach to customer service and treat customers with the respect...

First time here. Called beforehand asking to purchase a wheel lock key for an Acura model, the parts service member said to come in to purchase the part. We went and found out they do not carry any Acura wheel lock keys and only Honda keys, that it would take 2 weeks to order the key. We asked about patching a tire from a nail inside, and they told us to come in the next morning to have it serviced, no appointment needed. I also showed them directly where the nail was in the tire and they said it was fixable.

Took time off work the following morning 7am to get it fixed, only to find out they said they said they were too busy and to leave the car for the day and to come the next morning to pick it up, but also saying the tire was not fixable and needed a new tire. I ended up canceling and refunding my order, took the car to a well known tire shop in my area, within 1 hour it was patched, fixed, nail out, ready to go.

Definitely need improvement on communication between department members and to know their parts before telling a customer what they have or not. Or even the type of service and time needed to be more clear. The only reason for an added star is the staff was friendly...

Disappointed to find out the Acura side of this dealership is just as bad as the Honda side.

I tried multiple times to engage with the sales team online about an Integra Type S, and every time the conversation stopped the moment I mentioned competing offers from other Bay Area dealers. No follow-ups, no effort — just silence.

When I went in person, things weren’t any better. I waited around for about 20 minutes, first just for someone to help me and then again while they supposedly looked for the keys. Eventually I was told they “don’t do test drives on Type S models.” Whether or not that’s true, it’s unreasonable — who is buying a car without driving it first?

On top of that, the window sticker included nearly $10,000 in markups and add-ons. The salesperson told me this was “non-negotiable” and “just the market.” That turned out to be completely false — I purchased the same car in Oakland for $2,000 under MSRP with no forced accessories, and had similar offers from other Bay Area dealers.

If you’re considering an Acura, save yourself the time and frustration. Check out dealerships in Oakland, Marin, or the South Bay instead. This place is not...