San Francisco Golf Performance Center — Local services in San Francisco

I want to share an upsetting experience I had here — not because of the instruction itself with Lisa, but because of how I was treated as a client by her assistant, Kelly.

I took a lesson with Lisa last year and genuinely loved it. She’s professional, sharp, and her teaching method really helped me. I was excited to continue working with her.

I had to cancel a Saturday morning lesson due to last-minute work travel. Their policy requires 48-hour notice, which I fully respected — I tried to cancel on Wednesday night, but the website wasn’t working. I also tried calling but couldn’t get through. I was finally able to cancel on Thursday — almost 2 hours past the deadline — and immediately followed up via email with a screenshot of the outage and a respectful explanation.

To be clear: I was totally okay with being charged if needed. I simply asked if a waiver was possible given the technical issue, and I shared evidence in good faith. What I didn’t expect was to be met with accusations of faking the screenshot and zero willingness to even consider the situation. Kelly outright dismissed the possibility of technical issues, stated that “there are ways to generate the screenshot you sent,” and refused to acknowledge that I had attempted to cancel on time. I was charged anyway, and the situation was escalated unnecessarily into something personal and hostile.

I let it go — until I reached out again recently, hoping to resume lessons. That’s when I received an even more aggressive email from Kelly, saying I had “weaseled my way out of the charge,” pulled a “stunt,” and that Lisa would never work with me again — because, in her words, “this is the first time someone has the audacity to think Lisa would ever work with you again.” She added that Lisa “has a full client book and a waitlist for new clients who are more than willing to abide…”

There was no attempt at resolution — just escalating insults, condescension, and personal attacks. Lisa is a talented instructor, but her assistant’s conduct has created a hostile and unsafe environment for honest, respectful clients.

If you’re considering lessons here, just know: if you raise a concern — even politely, with evidence — you may be met with hostility instead of professionalism. I followed the rules, communicated respectfully, and asked for understanding when I ran into a technical issue. In return, I was met with dismissiveness and aggression.

I’m happy to provide full screenshots of the communication history if anyone ever wants to dig deeper into how this...

For reference, I'm at 19 HCP who used to be single digit close to two decades ago. I stopped playing for a while and just recently (2 years ago) started back up seriously.

I completed my initial 90 min assessment w/ Lisa last Friday and I thought it was great. First, she talks to you about your golf history, goals, and where you think your game needs to improve. She then studies your body's movements and its limitations through a series of exercises and stretches. After looking at what equipment you're using (we breezed past this because I recently got fitted), she analyzes your swing and then formulates a plan.

For me, the focus was on my basic setup: grip, ball position, and squaring my body and club face. I know that sounds super basic, but Lisa helped me develop a solid preshot routine that increases my chances of putting a good swing on the ball.

The next day, I played Harding, and then Tilden the day after that. Typically after a lesson, my scores skyrocket (in a bad way) as I battle between my "old swing" and implementing new information.

This time, however, my scores DROPPED by an average of 9 strokes. I guess having a repeatable, aligned, and square set up is important. Lol.

Thanks Lisa! I'll be back for another lesson after I complete my "homework" from our first...

Lisa is fantastic! I'm a member at the two most prestigious clubs in SF and none of the other golf pros come close to being as talented and skilled as she is. She takes an incredibly complicated sport and breaks it down explaining things in a simple way I can understand. We talk about my goals and work hard together to reach them. There is reason she has her own facility and that's because she is that good. So many different members at my clubs work with her and I'm amazed how she can get so much out of each person's game.

After making a few adjustments in my full swing, I started hitting the ball a lot more solidly and bombing it off the tee. She then convinced me to start letting her help me with my short game and that's when my index started dropping quickly. I learned so much about each part of the short game and she put wedges in my hands that actually fit my game. Wow, what a difference! I didn't think the game could be any more fun than it already was,...