San Francisco Toyota Certified Service Center — Local services in San Francisco

This was my first visit to the Van Ness location. Service was beyond expectations. The lower of two coupons was honored. I was also notified of two additional suggestions for repair. One was to replace a dirty cabin air filter which resides in an area behind the glove compartment and is inspected during minor services which I never knew. Since my glove compartment falls shut heavily rather than gradually, I mentioned the glove compartment hinge might have been broken during a previous service over the last few years when checking the cabin air filter. I was reassured that removal wouldn't have caused the breakage but because I had never been told that that was the way the cabin air filter was checked, I was not charged for the new filter. I thought this was a generous example of good will. Before I was about to drive off, I also asked for a new light bulb in the cabin to replace a dimming one. That was installed at no charge. There was a bit of difficulty removing the plastic in the roof to get to the bulb and was handled in a respectful, calm, personable manner. All the Toyota employees I dealt with were extremely patient, kind and helpful. This is a new location for the service center and is spacious and very clean and especially convenient to where I live in San Francisco. I will most definitely be returning for a major...

Toyota and reliability go hand in hand but customer service is basically left in the hands of local dealerships and maintenance centers. Fortunately for for the bay area, the Van Ness Maintenance center exceptionally exceeds all marks on customer service and care.

I was having issues with inconsistent but horrible sounding noise on my FR-S. Once I booked an appointment and dropped off my vehicle I was greeted by Moe S.

Moe is a very patient, understanding, and cooperative person. I did not feel at all rushed and he listened to my concerns while also outlining any possibilities and steps that would be taken. Moe kept me up to date with the progress of my vehicle and his team showed genuine care regarding my safety and satisfaction. All my concerns were put to rest as Moe reassured me that any issues that would be discovered will be repaired. A few day later my FR-S was repaired and back with zero issues, Moe even had it detailed for me upon return.

Furthermore, Moe assisted me with adding accessories to my FR-S. I did not at all feel as if I was wasting his time and he expressed interest and enthusiasm with my ideas in customizing my FR-S.

I was blown away by the service, quality, and care displayed by Moe and the Van Ness maintenance center team and will gladly recommend family and friends in this direction for future maintenance...

I thought coming to this location, I would have a better experience seeing as back in May 2023 I dropped my car off to be serviced on Geary Blvd. Upon receiving my car, I was informed my car was hit but the dealership has no idea who did it until they reviewed the cameras.Thisbis was prompt me to go to Van Ness location. When I saw the receptionist sleep in the waiting area, that should have been an indicator of what was to come. I purchased a pre package oil change package and upon reviewing my invoice when I left, it looks like I was charged for the oil change. I spoke with Moe who I felt was stand offish with me from the time I checked in. After about 7 calls and being routed around, he calls me back to explain to me the break down in a condescending manner. During the conversation he puts me in hold/mute which had me thinking the call was disconnected. Overall I still believe I was charged for the oil change in addition to other work I had done on my car. Customer service is clearly a thing if the past. Especially if you're a woman, these dealerships in my opinion try to overcharge you. Disappointed with the...