Security Public Storage — Local services in San Francisco

I rented a 9x14 unit here for 4 months and had a mostly positive experience with the facility itself. The location is convenient, access is easy during open hours, and I always felt safe with the security measures in place.

However, there were two notable issues: Lighting: The area where my unit was located had very poor lighting. Despite having a spacious unit, I had to use my phone flashlight every single time I accessed my storage, which was inconvenient and frankly a safety concern. I think installing a single motion-activated lightbulb in the storage room would make a huge difference for customers.

Customer Service: This was the most frustrating part of my experience, as I was consistently met with vague answers, impatience, and rudeness. When I specifically asked what happens if I go over my checkout date, instead of explaining the late fee policy, Charles told me "just come back when you're fully done, everyone checks out late anyway" -- no mention of fees. Days later, he suddenly told me there would be a late fee "on the 11th day." I was already a few days over at that point, forcing a last-minute scramble to avoid additional charges.

At checkout, when I asked how many days I owed (the bill was hundreds of dollars), he dismissively said "I don't know" with a rude tone. When I requested an email receipt, he refused although the email option was clearly visible on the screen.

This was hands-down the most unprofessional customer service I've experienced at any storage facility. Storage and moving out were already very stressful, and customer service should make it easier, not harder. I hope management takes this feedback seriously and emphasizes professionalism, patience, and respect when dealing...

I had an exceptional experience at Security Public Storage thanks to Charles, the manager that I trust. Charles consistently goes above and beyond to ensure customer satisfaction. From his warm, welcoming demeanor to his thorough knowledge of the facility and policies, he makes the process seamless and stress-free. One time I switched my storage unit to a one slightly bigger online, but after checking the new unit in person, I decided to switch back to my original unit. Charles made the switch smooth and enjoyable. I couldn’t thank Charles enough for his dedicated effort. Another time Charles helped with securing the parking spots in front the storage building by placing cones in place and making sure customers have the parking spots when needed. This shows another level of caring for customers. He is incredibly attentive, always ready to answer questions, and ensures that every need is met promptly and professionally. It’s rare to find someone as dedicated and personable as Charles—he truly makes a difference. Highly...

I recently had the pleasure of using 43 Page Storage, and I can't recommend them highly enough! From the moment I arrived, I was impressed by their commitment to safety and cleanliness. Charles, in particular, went above and beyond to ensure my experience was smooth and stress-free. He even helped me find a convenient parking spot right out front and provided sturdy carts that made moving my belongings a breeze. Throughout my transition from a large unit to a small one and back again, Charles remained patient and helpful every step of the way. The security measures in place, including coded access for entrance, exit, and elevators, gave me peace of mind knowing my belongings were well-protected. If you're looking for a storage facility with great customer service and top-notch security, look no further than 43 Page Storage. Thank you, Charles, for your...