Spa Radiance — Local services in San Francisco

I've booked online on 12/23 an oxygen treatment facial - 60 min with Natalie, since she was the only one available. This was my 2nd facial at this spa.

My first experience was with Yolanda (which I've just heard that left the spa) for the same type of facial. Yolanda's treatment was awesome and did exactly what the description on the web was, plus more, and explained even single step of the process, not only working with me the entire time but also spending few more min.

First, Natalie asked if I want extractions. I was quite surprise since in the 60 min rejuvenating oxygen facial on the web is included the extraction step. Also when I had the facial with Yolanda this was included in 60 min. When I said yes, Natalie said that I need to go to DeLuxe option 75 min since the 60min does not included extractions. Very surprised of this but I've agreed!

Literately, Natalie spent with only 3 min doing extractions, even though I've asked her if I need any. Before agreeing with DeLuxe option, I should have asked her then why it's not included but I didn't feel going into an argument and wanted to have a relaxing feeling.

The entire DeLuxe facial was only 62 min to be exact although I needed to pay for 75min. During this time also Natalie left for 10 min to take care of some stuff -:). Here are my points for the spa owners and the people who are reading this:

If you charge someone for 75 min - then you should spend the entire time working on their facial other than leaving for 10 min and finishing earlier with ~10 min. Basically I was deprived of 20 min from my facial although I needed to pay for the DeLuxe option.

Make sure that person provides the service which actually does what it's explained on web. In my case the extractions were included but told they are not. "If you opt for the Deluxe option, following cleansing and extractions, your skin will be treated to enzymes".

My skin was very red after I left and felt even itchy. I came home and I could not believe that I've spent $182 and my skin looked worse than before I came in - spotted and red. I was annoyed of spending $182, an having such a bad experience.

It would be nice that person providing the service to also explain what they are doing and what products they are using but this is only after 1-3 are met. In case of Natalie I had no idea what she was doing only when she let for 10 min to take care of some "stuff"

I would NOT recommend this service to anyone given that this spa is consider high-end.

I'm also NOT recommending Natalie for your service.

I won't come here. This is for sure, unless things...

This review is for the medspa micropeeling experience. My skin is in poor condition. I don't expect miraculous results. I did expect some kind of improvement, though had nothing...after a big investment. Additionally disappointing and concerning to me was the process. I went to them about this first. My story? There was no followup with the patient (me)....not the day after, the weekafter....anything. There were no digital or paper instructions provided for post-op care. There were two highly experienced providers at the time of the treatment. One was going to be going on leave shortly. The second assured me of her availability. I never heard from a provider. The business manager, and she has been very apologetic and wanting me to say what I need to "right" my experience. I appreciated the free facial, though said the whole experience and zero outcome was a much bigger failure. They've offered other medspa treatments at half price. There is no education..perhaps my skin is not suited for the peels? They already knew about previous fraxel and fraxel-like failures at other places over a period of years. All of this is relayed through the very concerned manager as the third party. She returns with answers. There's no real conversation with those providers directly. The importance of the patient/client relationship and connection is totally lost in their MedSpa business. There is none. I was genuinely sincere in saying that I need someone to really look at the zero results and then speak of what is viable here. $1200 is a lot of money to have spent on a 0000 outcome. How do I know what is really possible here when there's no consult with the actual treatment providers, who supposedly hold the experience, knowledge, and skill? They may be leaving it up to me to accept their 50% off offer, but without the discussion and sense of true engagement on their part, it's a 50% off of a still 0000 result. On the other hand, the facial and front-line staff experiences are excellent! These team members are stellar! They are truly that...A Team! Stephanie, Carol, Erica....and those, whose names will continue to provide me an enjoyable experience. Disappointedly, they project an super favorable image of what's to come upstairs at the MedSpa. They educate with a warmth and enthusiasm that shows how much they love their work and helping us. I wish I could give 10 stars to them! The med-spa experience? There is no team, only disconnect. When my provider went on leave on leave, there was no one picking...

A friend of mine recommended Spa Radiance 9 years ago after seeing how frustrated I was with the way my skin looked while being treated at another well know Spa in the city.

I saw Angelina, and after experiencing my first facial treatment I knew I had found the right place! I received a detailed and customized lesson on my new skin care routine, with each step explained very clearly. It has been 9 years and I still cannot believe how much better my skin looked just within the first six months! To top it off people often comment that I look much younger than my age! Needless to say that feels like heaven to me.

Besides the red carpet facial, with my all time favorite esthetician Angelina, I have tried many treatments they offer and know most of the amazing and experienced nurses that work there. For my monthly routine, I choose the super duper facial, followed by a non surgical mini-lift and brow maintenance. Four to five times a year, I go for treatments such as lasers, micro needling or photo facials which are fantastic to help increase collagen production as well as add a wonderful glow to my skin.

Most recently, I discovered the benefits of the LED bed therapy which leaves the entire skin of my body soft and silky, and is the most relaxed twenty-minute experience that anyone can have. My college aged daughters are also clients and get their facials from Anastasia, who is very experienced, talented and caring. We all buy our customized skin products there especially our daily sunscreen!

The Spa itself is gorgeous and their staff is very friendly. Everybody knows me by my first name and makes me feel as if I’m part of a big family. I give Spa Radiance five stars and...