The Face Shop — Local services in San Francisco

This is the rating for the young lady who works on site today. She has wavy long hair with eye glasses. When I walked inside the store for the first time, the lady didn't even look at who stepped into the store. She had nothing to do. She put her hands in her pockets and focused on herself. When I asked her questions about double eyelids tapes, I only got yes or no responses from her. She was not knowledgeable for the products. She appeared not interested in responding to customers. Since I had sensitive skin, I also asked if she had samples I can try before I bought. She did other non urgent things while answering me that she had no samples without looking at me. I asked when the samples would be available and she said she didnt know. When I asked if I could get the eyelid tape with buy one get one 50% discount as posted , she said no discount. I checked online, the online store does show eyelid tape has discount. The service I got was...

Avoid this place at all cost.. They will try to charge you multiple times by lying that the credit card did not go through while it was actually went trough . I shopped on May 13 with purchase of 49.48 total . The lady at cashier said I need to try with different card although credit card machine didn’t seem to have alert that it was declined. It wasn’t till I got home that I found out I was charged twice… The worst part is when I called the store multiple times, they didn’t even try Tu call me back to fix their mistake. I called the next day on Sunday to ask for refund, the lady who picked up the phone said her manager will me . However, no callback was received after . Tried to call again the next day but no response. Wow .

I am questioning how anyone thinks it’s ok to be running business without having minimal courtesy of customer service and unethically...

I bought a bunch of their face masks yesterday cause they had a good deal going and I’ve never tried Korean skincare products before. I was super excited to try them out but so far not very happy with the Real Nature Aloe face mask. I’ve tried other face masks before and never had such a bad reaction esp to aloe products…I don’t have sensitive skin either, but my whole face is red where the mask was! my cheeks, chin, everything. It looks like I got sunburnt and have a horrible red outline, even around my eyes! not sure what I can do to fix it but I’m super disappointed that this was my experience with one of the products they sell.

Also I looked into some of the ingredients and am super annoyed that they even have some of the highlighted ones in there that have zero/minimal benefits and are more likely to cause redness and...