Mitchell Gold + Bob Williams — Local services in San Juan

(Review in English below) Si pudiera darle -1 estrella se la daria! Nunca compren en esta tienda. La Duena y Manager - Tuti me vendio una cama en Julio del 2022, me dijo que se demoraria de 3-4 meses en llegar (lo cual es normal) pero en Noviembre nunca me llamo para decirme que el pedido estaba atrazado, por los siguientes 4 meses nosotros llamamos para ver donde estaba la cama y ella seguia diciendo que faltaba una parte, le pregunte por que no nos llamaban con un update y la respuesta fue "no podemos llamar a cada cliente que tiene un atrazo, te imaginas?" claro que me imagino y si tiena que llamar a cada cliente con un atrazo para eso cobran lo que cobran!!!!! Luego cuando pedi mi dinero de vuelta porque llevaba 6 meses durmiendo en el piso me dice - no ya se acelero la fabricacion de la pieza y llega en cuatro semanas... de milagro cuando quize mi dinero si aparecio la pieza, 6 semanas despues me llega la cama y me mandaron la cabezera de una california king con los parales de una king... en serio? y ella le hecha la culpa a todo el mundo (la fabrica, la pandemia, etc) y no asume responsabilidad! tengo muebles de Mitchell Gold en mi casa un US y son excelentes, pero les recomiendo nunca compren en esta tienda ya que nunca recibiran sus muebles, la duena Tuti no le importa!

Never shop at this store. The Owner and Manager - Tuti sold me a bed in July 2022, she told me that it would take 3-4 months to arrive (which is normal) but in November she never called me to tell me that the order was late, for the following 4 months we called to see where the bed was and she kept saying that a part was missing, I asked her why they didn't call us with an update and the answer was "we can't call every customer that has a delay, can you imagine?" of course I can imagine they have to call each client with a delay, specially with the prices they charge !!!!! Then when I asked for my money back after been sleeping on the floor for 6 months, she told me - no, the manufacturing of the missing piece was sped up and will arrive in four weeks... so like a miracle when I wanted my money, the piece appeared, 6 weeks later the bed arrived... they sent me the headboard of a California King with the rails of a King... really? and she blames everyone (the factory, the pandemic, the mattress manufacturer,. etc) and does not take responsibility! I have Mitchell Gold furniture in my house in the US and it is excellent, but I recommend you never buy in this store since you will never receive your furniture, that lady Tuti - the owner -...

Hello. I am not ready to do a review on Mitchell Gold + Bob Williams in San Juan but, fasten your seatbelts, because they've really dragged their feet in addressing my serious issues with their degree of service, information, and follow-up. Hopefully they will response soon, as my issue was "elevated" to their national senior team. I have been a loyal and enthusiastic client of theirs in Washington, DC and Tysons Corner, Virginia, but my experience in San Juan has some issues. Please stay tuned....... Update: well, it’s now been seven business days without a response from the senior management. I was told to give them 3-5 business days for this “elevated” attention, but I haven’t gotten any response, not even the courtesy of contact. ...

Excellent quality, service and delivery. Most importantly they backup there furniture with a good warranty and great...