Orangetheory Fitness — Local services in San Juan

It’s a pretty good OTF.

Pros: Honestly it’s just a pretty good OTF, all the standard things are pretty on point. Decent schedule, plays great music, very good equipment, friendly staff. Coach Carlos is excellent and a great cheerleader, I really enjoyed all his classes. IMO they do a good job managing bilingual environment. Great easy location where you can grab a bite after. Overall good energy.

Cons: Coaches are a bit less on point with the timing than I like and I’ve had a coach really drop the ball instructing a benchmark class which was a bummer. Also, a staff member told me that my friend can come in for free on bring a Buddy day even though we were upfront about him having attended before, but when we showed up, manager said he has to purchase a pass. Minor quip but above 15lb their weights are round so hard to do some exercises where you need them stable on the floor. Also manager kept trying to sell me another pack even though I had a few classes left and it wasn’t any...

I was coming to a tread class after long period of injury, I got a work call in the meantime, and arrived at the desk 7 minutes late. The manager didn't let me in! There was a free treadmill with my name on it, but the manager was pointing to their "policy" of being 5 minutes late max and that's it. Is this business for clients or for piece of paper? Treadmills don't require warm ups, so there is no risk of injury, you just start running. It would cost the manager nothing to let me happily run on a treadmill, instead I lost my class, time, and orangetheory got a pissed off customer. What would be the harm to let a person run on a treadmill? Half of them were empty. Way to run the business! I was going there for 4 years, but this is...

CALL THE STUDIO BEFORE YOU BOOK - It's not the studio's fault, but for OTF, apparently San Juan isn't part of the US, so your US based packages won't work.

You have to book a drop-in class through the studio itself, since it's cross-regional (even if you see in the app that you can book a cross-regional class, do not do this - it will not work).

The studio and class itself was great. The front desk staff was super helpful getting us set up and ensuring we had everything we needed. Coach Carlos was great and flipped flawlessly between Spanish and English to ensure that we were never left behind. The machines are all in great working order and the studio was clean and well maintained - will definitely drop back...