Crush Juice Bar — Restaurant in San Juan

I don’t write reviews unless its a bad experience. I was very disappointed with the customer service. We are staying at AC Hotel San Juan and noticed the smoothie bar across the street, we had to try it! We were waiting for our tour bus but it had a malfunction. So we took advantage to get a smoothie for breakfast! My friend ordered the Super Fruit and I had ModelFit, both soooo yummy! After ordering, another customer orders and leaves while we wait. I didn’t mind that. I get a call from the driver and said we are ready to leave. I ask them , “can we get our order?Our tour bus is ready. “ His response? “That is not my problem” I thought he was referring to our order not being ready and then he identifies himself as the manager. (He was referring to my tour bus). That’s when I asked for the manager and he identified as so, so I said... mmm it kinda is your problem??? I was soooo confused with his rude response. I walked out because I felt myself being rude if it kept going.

Later that evening, I decided to call to confirm the managers name. Of course that was not going to happen🙄. A female answered and told me she cannot share employee Information. I asked, you can’t tell me the managers name? Oh of course she identified herself as the manager :) I told her I met the male manager. There could be 2 managers right? Either way I very displeased with Crush Juice Bar. Puerto Rico has been amazing and everyone is super respectful.... except this place. Very...

Terribly overpriced and uncooperative customer service. When I asked for a simple price adjustment on a fruit juice because I did not want the extra protein, the server seemed completely clueless. After spending about 5 minutes trying to explain to her how this might work, by charging me for a regular fruit juice, for instance, I gave up. She was not willing to cooperate or see why paying $10 for a fruit juice might be a bit too much. I was only asking that she take off $2 and she could not wrap her mind about how that might work. When I asked for her name so I could report her to the manager, she then asked me whether I still wanted the juice. Uh... no, not for $10 you rude twerp. Management should know that people with green hair won't end up having much common sense and are completely unprofessional. I won't be back there, I won't take guests back there and I went to FRESH MART, JUST DOWN THE STREET and got a nice organic fruit...

Horrible service. I’ve been a couple of times to this place. Every time they ignore you for a couple of minutes until one of the decides who’s going to take your order. The cashier doesn’t even greet you or look at you while you’re ordering. Then, while she’s putting the order in for me to pay, she’s looking at something the other staff worker is showing her on her phone and doesn’t even pay attention to what she’s doing in the cash register, she didn’t even tell me how much I owed her. She just gave me my card back for me to put my pin on the little machine and that’s when I saw how much what i ordered was. She also gave me no receipt. After giving me my order (I ordered a Banana Strawberry Açaí), I noticed they didn’t put nutella on it nor they put coconut oil. The menu clearly says that’s what the Banana Strawberry Açaí bowl is...