Spectrum Store — Local services in Sandy Springs

I was going to schedule an appointment for a specialist to come to my house to exchange my apparently broken router; however, the earliest appointment was two days out. So I decided to do a what I thought would be easy “walk-in trade-in” for my router at a nearby Spectrum store.

When I got to this store, there were seven people in line in front of me and only two Spectrum specialists helping customers. I saw a third Spectrum worker going in and out of the back room, and I cannot understand why customers were not a top priority for this Spectrum store. If I knew there were 5+ people waiting for a service, I would stop what I was doing and assist customers who I thought were “the best part about Spectrum.” However, after this store visit, I did not feel the least bit valued as a Spectrum customer. I understand that each specialist may have different job assignments and such; yet, I would have liked to see each of them trying to get people through the line during this busy time of day and then resuming their normal activities rather than hiding in the back room away from everybody. Why could there not be a worker set aside to do quick equipment trade-ins so that customers like me do not have to wait so long in line behind others who are perhaps purchasing and setting up a new phone plan?

Finally my name was called to switch out my equipment. After having gone through this entire hassle and finally arriving home with my new router, it still did not work. I’m sure you can imagine my frustration now at this point. I went ahead and scheduled an in-house appointment visit from a Spectrum specialist anyways, which was still over two days out.

How am I to feel as a paying Spectrum customer if I am not receiving the customer help or internet service that I am monthly paying for? I have now gone half a week without my monthly internet service and I’ve already spent hours of my own time trying to remedy this issue by myself with absolutely no success. What reparations can possibly be made to restore both my trust in Spectrum’s equipment, services, and...

I just go there to give them money, you know, pay my bill. I don't use a card anywhere. So the internet is not an option for me. They have a bill paying machine, but it's never working. So bill payers have to wait in line too, and I mean a 2 hour waiting line, because most of the time there's only one person doing anything with the customers. Maybe the ones standing around, are training to do a job. Great way to train someone. Show them how to be lazy. But the one person that is working with customers, is working, his behind off, trying to help every one. Tell me, is this the way things should be run? There's only one place to do anything with Spectrum, in Anderson. Shouldn't it be MANAGED better? No Wonder people are changing their preference on how they receive, cable, TV or phone services. The people that are supposed to be showing us how great Spectrum is. They aren't showing what I would consider proper business ethics, no caring about their jobs. Why should they? They know when they're being watched. Maybe it's time for the corporate to do some cleaning? Well, now it's time to go wait. I hope you can see what is going on. I know there's another person joining Spectrum everyday, but how long till that drops off too far. I hope someone can be understand. I'm not able to wait too long, My heart won't let me. So I try and be in the first entering the business, but there's others doing the same...

We first tried to start a new account over the phone because we already have tv and internet with them. We paid $500 and something dollars only for it to be canceled the next day because it needed more information but the email said we had 5 more days. So we went into the store showed ID, they scanned it and everything, I even asked if I was going to get an email about more information or if my order was going to be canceled and she said no. I will put a picture of her name. We ended up paying $600 and something in person, why I don’t know but we paid it. We get home and I check my email and guess what they are wanting me send verification of who my fiancée is because it’s in his name but she scanned his ID and said we would not have to do this. At this point I’m done. I call and just want to cancel my order and get my money back. I had to order my phones so I don’t have them. I was told I couldn’t cancel until I got a tracking number 👀. So I call them when I get one and cancel it. I then get a email telling me that I may be charged a restocking fee and they are going to check the phones for any damage before giving me my refund. I never even put hands on the damn phones so if something is wrong with them yall best contact FedEx and have them pay for the damages because I’m not and a restocking fee for y’all not being able to do y’all’s job is not going...