VASA Fitness Corporate Sales — Local services in Sandy

Trash-- especially training sessions. Try Orange Theory, Noom, Weight Watchers, or literally anything else. I am extremely unsatisfied with my personal training services, and I have been having an unproductive and frustrating time with the Membership Services Team.

I've made phone calls, emails, and even sent a letter to cancel the service I have not been receiving. Apparently, VASA is run by ghosts and they 'don't' have corporate supervisors or any higher ups.

PT-- I have had to remind my trainer of my presence and have tried communicating with him with no timely response on his end. Ex: I have had to remind him to forward me the nutrition guide (this guide is simplistic and full of common knowledge), I have had to remind him of my goals, I have had an extremely difficult time being scheduled, and I have had to remind him of my asthma and previous ACL surgery. In addition, I never received a personalized routine for my time outside of training sessions. I find myself discouraged and left to dry to say the least. This is the worst-case scenario for a single teacher who recently bumped into some financial hardships---and I want to emphasize here that this is not even my reason for requesting a refund and contract cancelation; I would be MORE than willing to push through and make this personal investment IF the service fulfilled its promises.

As for the Membership Services Team, one of the most frustrating parts would be trying to contact any of them. When I finally did, I received repetitive and almost automatic responses. They did not consider what I have countlessly communicated--not to mention that I was only contacted after they saw a couple of negative reviews I left. Since then, I have been relentlessly reminded of the two ways I can cancel the contract, I have been offered a different trainer, they offered to freeze my contract for 90 days, and they offered to cancel the autorenewal portion of the personal training contract. If they even viewed my account, they would have seen that the autorenewal portion had already been cancelled, and they would have seen that I had frozen my contract weeks ago myself. Lastly, I certainly do not want another trainer based on my negative experiences thus far.

I am now left to sit and pay the remaining 6 fees until I’ve found an unfortunate soul to buy the contract that was apparently made by Rumpelstiltskin (which I have had zero success or assistance with).

VASA misrepresented personal training services with false advertising, and their contract is unconscionable. My trainer was supposed to help me stay motivated and focused on my goals, as well as keep me accountable. They did not do so, yet I unfairly must make monthly $200 payments with no benefits or services in return????????

I have had more progress, accountability, and positive experiences with Orange Theory, Noom, and Weight Watchers-- programs which do not promise to be personal or as communicative as a one-on-one personal trainer should be.

Guess I have to take this to a small claims court since they're not choosing to do what is...

Buckle up for this ride. I canceled my VASA membership two years ago — or so I thought. In February 2025, I found out my membership was somehow still active. Turns out, someone with the same name started going to VASA, and our accounts were merged without my knowledge or consent. My personal information home gym location, address, phone number, and email was shared with this complete stranger.

It took VASA five days to finally cancel the membership after I kept pushing sure a few dollars were refunded but my personal information was still given to this stranger. Sadly, since VASA has a bit of a monopoly in Utah, I decided to give them another shot. I visited the Sandy location and spoke with the manager, who assured me there was no way accounts could ever sync like that. “It’s not possible,” they said. “Go ahead and sign up.” So I did.

And guess what? It happened again.

This time, I was lucky enough to speak with Will at the Sandy location the manager was conveniently on vacation. Will was the only person who took ownership, put in the effort, and tried to fix the mess. My account is finally separated again, but who knows if it’ll stay that way.

To top it off, I wasn’t grandfathered into their new membership structure, so I lost my pricing and my unlimited buddy pass. I’m now stuck with the bare minimum features.

Long story short: VASA’s systems are broken, their internal communication is worse, and their customer service is hit or miss depending on who you get.

First picture is the stranger the...

I contacted corporate to cancel my membership and when I furthered and told them that I would pay the cancellation fee they argued with me and wanted me to pay full price when I told them that they overcharged me and that's why I stopped paying because they overcharged me and I've been trying to talk to them and got zero communication until now. Two receptionists are debating with me. You overcharged me I have the bank statement to prove it and right now I'm at the point where I'm like I might as well lawyer up and make a free paycheck out of this. All I wanted to do was pay a cancellation fee and cancel the account because I was overcharged at one point.

This is ridiculous over freaking membership account. Stupid receptionist keeps thinking like they're going to get the money out of my pocket. im just gonna reset bank account information and you wouldn't be getting a damn dime. So stupid you can legit just take a freaking one payment fee of canceling the account. This is the problem when it comes to people that work in customer service. There's a simple solution and you're making it bigger than it is and all I wanted to do was cancel my account because of vasa screw up and that just me but multiple customers are complaining about overcharges.

Brooke & Shaylee L. Remember when a job fires you. They don't give you two weeks of pack up the office. Doing too much for your positions.

At this point now Vasa, don't...