CPR Cell Phone Repair — Local services in Sanford

Here to explain my experience using Assurant. And let me tell you it was the worst experience ever!!

So I haven’t done a p360 claim in 3 years (around 2018)  but before, when you went on the website you could file the claim, then choose if you wanted to go the shipping route or find a third party like Assurant, Best Buy, or even go to an Apple Store to get same day screen repair. Because you know T-Mobile says Apple care is included with p360 WRONG. The typical 12 month warranty is included not Apple care. I recently needed a screen only repair and now on the website your only option is to do shipping so I call their 866 number for assurants  customer care, and they said they can’t book an appointment at an Apple Store my only option I have to go through the sell phone repair store (Assurant) which I really didn’t feel comfortable with. I preferred to just get my 14 pro max screen replaced at Apple you know the people who make the phones. I was desperate and took the Assurant store appointment over in Sanford Florida.

I go bring in my perfectly good working iphone 14 pro max the only thing wrong with it was  a crack on the front screen. I go to the Assurant store location 214 French ave in Sanford Florida I come back 2 hours later to pick up my phone and they tell me the power button doesn’t work. So they have us waiting 30 minutes trying to figure out what’s wrong with the phone for the techs to say “oh this is a software glitch I hear this happens all the time with iPhones 14’s.”

Now I’m the biggest Apple enthusiast not only that, but I sell phones I work in sales so I know what glitches phones have and that’s not one. So I use my Apple support app since T-Mobile and Assurant can’t help me book an appointment at Apple with my so called “included Apple care with p360” when I get to an Apple Store they said the people who fixed my phone cutt the flex cable that controls the power button.(hence why my power button wasn’t working)  And the iphone on the inside was under the screen it was missing several screws

I literally had to get a whole new phone  because of the negligence in the assurant cell phone repair technicians and I’m pissed. Called to get a refund for my deductible and they will be mailing me a check for it since assurant were the ones to damage my phone even more and I had to get a whole new 14 pro max at Apple.

But my point to this is T-Mobile really needs to partner with a better 3rd party insurance company I’m so disappointed with my whole phone repair experience. I never wanted to go to Assurant ever again and you need to update the whole we include Apple care because it’s a lie even Apple said I need to purchase Apple care. The only thing covering me was my 12...

I've never been to this place before and I had so many reservations. However, TJ was very helpful and welcoming. He made my entire experience worth it. I walked with just the expectations of fixing my phone and came out of there with so much more. He told me about a protection plan they offered for cellphone and made me realize that I was paying way more with my cellphone company. I immediately canceled with my cellphone provider and took the protection they offered at there store for way cheaper. He saved me $150 a year! I would recommend this location to anyone and...

I don’t usally post google reviews but I felt the need to, So I had the pleasure meeting Isac hope I spelled his name right, he was the guy at the cell phone repair that was going to fix my cracked screen, I have to say amazing customer service and transparency, my phone was being difficult with him and he stayed even after closeing time to get me taken care of! If I ever have a problem with my phone I’m definitely coming back I...