Italian Pottery Outlet — Local services in Santa Barbara

Over the years I have bought many many items from IPO. And this last experience just left me slightly salty w the cust service. I received a broken bowl. Had to spend time dealing w contacting them and taking pictures then had to take more pictures. There was a bowl that I had wanted separately and with the replacement piece they were sending asked for as a courtesy if they would ship the item with it (for free or part of the cost). They gave me 1.90 off. Now I would complain to them but what is that going to do. Just feel that is VERY cheap of them to not have just shipped the item for free as a courtesy for me receiving a damaged product. But whatever. Will probably start shopping again solely with Elisa in positano after this experience. Pretty much a...

I would give four stars for the pottery: the store offers a large variety of ceramic goods, from place settings to serving pieces and accessories. A variety of patterns and colors make the store vibrant and fun to walk through. It's a little pricey, particularly if you're thinking of picking up service for a few people. They offer books, magnets and other kitschy items. On the downside, service is lacking: the two ladies behind the counter area couldn't have shown less interest in the customers walking around. Rather unfriendly, even when we were actually purchasing items. That will likely keep me from returning.

PS: The Owner reached out to me to apologize and explain a few things about the family business. Apology accepted and I will return again in...

Surprising how many cool and affordable gifts: cast iron, wood, recycled glass, pottery, linens, candles, funny books, kid's books, amazing cook books. The pottery selection is astonishing,--you won't see this much Italian pottery all in one place even in Italy-- and yes, this is the good stuff! Some pieces are expensive, some affordable. Something for everyone: the fine art collector or the mug collector. All the pottery is handmade and imported directly to Santa Barbara from pottery families in Italy. This too is a family business for over 35 years. One of the most beautiful places to visit in Santa Barbara--even if you are not a pottery person, you...