Computer Advantage — Local services in Savannah

Honestly I recommend that you just drive to the nearest Apple Store. I don't even want to give this one star but had to in order to write this review. My MacBook Pro (13 in. early 2015) had a flex cable issue that was causing my trackpad and keyboard to not work at all and I knew pretty well that this was the issue at hand as I had done a pretty thorough research and spoke to an Apple specialist on the phone. I went in hoping it would be cheaper and they told me that I would need to get it diagnosed ($45). As soon as they were looking at my computer the issue i described was the trackpad and keyboard but they made the marks on my screen an issue when the only thing wrong w it was that it looked bad from touching the keyboard. A couple days later I get an email telling me what I already knew in two-worded jargon that the issue was with the top casing and the Main Logic Board. So basically the motherboard hardware which doesn't take half a brain for anyone to figure out. And stated that the cost would be $615 plus tax. I didn't have enough money and I had to go to Jacksonville the next day so I decided to take my computer to the St. Jones Town Center for a look. I made an appt. (Free) when I got there it took less than 20 min for them to tell me what was wrong and tell me the price ($89) which was basically the cost for labor and the actual flex cable. In addition it turned out my computer was qualified for their quality program so they said they could replace my screen for free. It took less than 2 weeks for the apple store to fix my computer and at the end it ended up costing me only $10.23 plus tax as I was told my computer was under warranty as it was one of the many of the same model that had an issue w the flex cable. Moral of the story, drive to your nearest Apple store for a FREE diagnostic and they tell you the price BEFORE they take it in. If you're still skeptical abt the price, at least check w the apple store first and then compare w Comp. Advantage. That way if you're happy w the Apple price you won't waste your $45 diagnostics fee that's basically a less than 100 worded email w three words that actually matter. Apple store sends you confirmation emails for everything and the employees are super sweet and interactive with whatever your concern may be. Without the quality program and the warranty the cost would have been over $400 at the apple store if I chose to have my screen replaced in addition to the cable but im so glad I checked and save hundreds of dollars. But keep in mind that Even without the screen the total cost...

Without question, the worst customer service I have ever experienced. In working with Apple's customer service via phone, two different Apple reps told me to go to this store - that my computer had a notation in it's file that the Logic board MUST be replaced (and at Apples's expense). The clerk (a young man with a slight beard) was just about as rude as he could be, refusing to take it for repair - insisting that, if it had no "symptoms", he could not repair it. I asked hime to contact Apple to check - and I think that he "faked" it, as he said he did not find any information. He insisted that no one could tell if the logic board was bad unless it was "tested". I again advised him that this was not the case, and that Apple had made clear that it was to be replaced under "any circumstances", as Apple would cover the costs. He again repeatedly rejected any attempt at reason, and said "I'm not taking it!" With no option, I returned to my home in Hilton Head, SC (about a 70 mile round trip). When I returned home and again visited Apple Support, the representative read the instruction to me verbatim - and indicated that it was posted with my computer ID. I believe that this may be the most arrogant and rude service employee that I have ever met, but also that he was dishonestly "pushing" for a "test", which would generate added revenue for the store. I've been a CEO in 4 corporations, and if this person were my employee - he wouldn't be long. I now have an appointment in Charleston at a genuine Apple store, an even longer drive, but worth it, as I believe that I will be treated like a customer there.

David Hoffmeister

As a footnote: The next day, I drove to Charleston to the real Apple store - took them exactly 30 seconds to confirm that what I had told the Computer Advantage clerk was indeed true - that Apple had indicated that the main logic board should be replace, regardless of any indicators as to whether it had a malfunction or not - this was essentially a recall. They took the computer, are now installing a new board, and the entire process was without charge - turnaround time 2 days. Not that's service - Apple should drop this company from their "affiliated" service group - they are not only incompetent, but clearly more interested in charging fees than solving problems. I would recommend that anyone needing a repair never consider this alternative with their...

This establishment is the WROST and they are liars. I bought my daughter Apple Phone 5C to get shipped to the Apple Store for repair or replace. I was told bt AT&T even before bring it her that there was no water damage to the phone because that was something they checked for me before I even wasred my time on the drive to Savannah, GA which is 30 miles for me. I bought the phone in early Feb. 2015 was told it would take up to 10-15 days before I get the phone back. Got a call around the end of Feb stating that I have rusted parts on the iphone due to water damage. Made you if you read back AT&T had already check for that and said there was not water damage. The guy I was on the phone with wasn't trying to hear me when I told him and AT&T had already checked for that. Now how is he telling me now that there is water damage. Mind you when there is water damage your warranty is not covered. This guy asked me no he didn't ask me he told me that the phone would cost $288.00 something dollars to fix. Now I remeber him saying when I dropped the phone off that they don't even touch phones because they are not allowed to they shio them to Apple for repair. So why are they telling me they are seating there with the phone open and I have rust damage.

To make a long store short my daughter's father was here on the 13 March 2015 to pick up the phone to take it somewhere else to get fixed. H calls me to tell me that they are trying to charge him a diagnostic test fee. Because they had to run test on the phone, but you told me you guys don't touch the phones you mail them off to Apple. So what diagnostic fee are you charging me? Mind you that fee didn't get paid and I got the phone back.

My daughter's father took the phone back with him to North Carolina and to an Apple store or Specialized dealer in his area and the phones doesn't have water damaged and he can go pick up the new replaced cell phone today.

So you tell me who is...