The ZOO Health Club Savannah — Local services in Savannah

Rob and Holly are two of the most personable and honest business owners I’ve ever had the pleasure of dealing with here in savannah GA. Coming from California where the gyms are two stories tall and average about 40,000 sq ft...it was hard for me to find a gym out here where I actually felt at home. Was hesitant about going to zoo at first. Then was convinced by a friend. The pricing is dirt cheap and the equipment is the highest quality. Equipment is kept clean, locker rooms as well...and even the parking lot is kept up with and large enough to not have a panic attack trying to find a spot. The owners also slept in the gym during the hurricane to ensure the place was okay and opened the gym up the next morning at 0800. Pretty certain that their gym was the ONLY gym still open during a mandatory evacuation. I respect the hell out of that. So I rate this gym 5 stars. I will continue to train here for as long as I’m in Savannah and will train here when I visit once I leave. I wouldn’t listen to the 1 star reviews because for the reasons they listed...that’s worthy of maybe 3 stars. I don’t understand how you give one star to the largest gym in savannah. Like the size of the gym and equipment along gets the gym 3-4 stars. The customer service is the fifth star. So yeah I’m taking the 1 star reviews with a grain of salt. Ron and Holly keep killing it. Thank you for keeping up a gym where everyone can enjoy themselves...

The owners of this gym are unprofessional and rude. I called during March to ask if I could get my membership frozen due to the pandemic and that all nonessential businesses would be closing their doors. The owner answered with immediate hostility and explained that his whole staff is still working and that they are cleaning the equipment nonstop and that if he were to freeze every membership they would not survive. I asked if they weren’t planning on closing, if they were at least observing the guidelines of having less than 50 people in the building, and he responded negatively to that saying they never had that many people anyway. To me that was a “no.” That very same night, the mayor of Savannah stayed that gyms would be the next places of business to close their doors, effective the next day at 5pm. And I heard absolutely nothing before or after that from the gym concerning this or how they would be compensating their clients who are still paying members. I called the credit card processing company to cancel my membership. After paying the final month’s fee (April) along with the $99 termination fee, I thought I was rid of this gym. Come to find out they continued to charge me in May for the monthly membership fee.

These people are rude and selfish and I suggest you give your money elsewhere. The gym is not even worth the...

I went to this gym since they were month to month.. So I joined and I was paying monthly. I spoke with Rob the owner and let him know this was not a good gym since I travel so much around the US and this is only in Savannah. He said no problem call this number which handles their clients and let them know you are giving your 30 day notice. I called and informed them that the owner Rob gave me the number which was suppose to be hassle free. Since last year they were still charging my CC until I had to cancel the card. I now have a 3rd party out of Salt Lake harassing me with 3 calls a day and now notices in the mail for payment. I left a message with the staff of The Zoo for Rob and he will not return my calls.. He and the Zoo is the typical scam of the gym industry. Don't get scammed like I did. I had to hire a lawyer now to get the harassment to end. This is the worst gym. Not only do they respond with hostility, they attack people . You don't need to school me about commitments Karen. You are aggressive and yes you have a third party harassing people out of Salt Lake. Your husband told me I could call the number and give 30 day notice . Why would give me the number if I was obligated to any contract. You can threaten me all you want , that's what...