Fairfield by Marriott Inn & Suites Seattle Sea-Tac Airport — Hotel in SeaTac

I stayed at this location 2 separate dates, before and after a cruise out. At check in, we were told an insulting amount of time that checkin was not until 4 pm. I finally turned to James and said "Yes, I am aware. But can you please just hold out luggage and let us know when it is available?" He went on the computer and said "oh, there are rooms ready" Checkin honestly took the better part of an hour. We were hungry, tired, and just flat out annoyed. I was informed by the man at the front desk, James, that everything I was told originally over the phone was "actually not true". There is no shuttle to the cruise port, their shuttle only takes you in a 1 mile radius. He offered the shuttle they do provide that you have to pay for. Okay, whatever we have no choice and take the information. Well the next morning we go to get the shuttle and the other guy at the front tells us it only runs two times 10:30 am and 12:30 pm. Another thing that was not communicated to us. We had to spend $100 on an uber because we needed to be at the port by 9:30. Breakfast was disgusting. If this was the case, we would have booked a location closer to the port for an extra $100 instead of this place. The rooms were mediocre, did not feel too clean but were fine for one night after traveling from NY. I should have listened to my gut telling me to cancel the night stay for after the cruise a week later because that was 10X worse. We got off the ship and paid for another uber at $100. We got to the hotel at 10:30 am and again we were informed of the checkin time. It was early, we understood but asked them to check if any rooms were available anyway just in case. The woman at the front was SO rude. Rooms weren't available, they held our luggage and we sat in the breakfast area...FOR 5 HOURS!! For 5 hours we watched DOZENS of couples and families checkin and have a room available....we counted the amount of people given keys and headed to their rooms. Finally I went up to the desk and asked for an update, advised that my fiancee was sick and really needed to get into a room. Well she informed us again nothing was ready as James told the guy checking in next to me that there were two rooms available, which one did he want. I was furious. We door dashed lunch, ran to the supermarket - with the uber because the shuttle doesn't go beyond 1 mile radius. 5 hours later, the woman at the desk calls me over and tells me the rooms are ready. We booked 1 King room, 1 double Queen bed room. We were informed there was no double queen bed rooms available anymore...well yeah, because you gave them all away to everyone who walked in after us! We booked double queen beds for that room for a reason, so we had to PURCHASE a 3rd king bed room. I informed the lady that the queen bed room was more expensive than the kind and confirmed that we would get refunded the difference. She said yes. Well, here we are 2 weeks later and multiple phone calls to the hotel, we were charged for the more expensive queen room that we did not get and no one will call me back. I have filed a dispute with the credit card company as the last resort. Went out to breakfast the next morning at 8 am and everything was empty!! At that point we were so annoyed, tired, half of us were not feeling well, and we just headed to the airport to eat breakfast there. If I knew all the extra money I would have spent, between transportation to the port, breakfasts because there was empty, and an extra room because they did not have the room we reserved 4 months ago available, we 100% would have stayed else where.

I am a travel agent and specialize in Alaska Cruising. I book hundreds of families a year to cruise out of Seattle and I will NEVER book a client at this hotel and will tell all my travel agent friends about this experience as well. 14 days, still waiting on a call back from the GM, the email address the woman on the phone gave me for the GM bounced back and whenever I call the GM is...

We have stayed at this hotel before--about 2 years ago and it was a great hotel for an overnight stay near SeaTac airport if you are taking an early flight the next morning. We didn't think twice about booking with this hotel again. HOWEVER, when we drove up to the hotel we were shocked to see that the hotel was going through a MAJOR renovation. The entrance was a makeshift entrance with a white tarp set up. Every floor was going through this renovation with the room doors covered with brown paper, sometimes ripped. On our floor, one of these doors was left open which one could see the entire room torn apart. It appeared to us that none of these "being renovated" rooms were locked. What was troublesome was there was no security to be seen at the entrance and anyone could enter the hotel and actually go into one of these rooms and camp out as it was cold outside. We felt there was no apparent security noted anywhere and I (the wife) was concerned about safety. When we checked in (December 3rd), the woman that was at the front desk mentioned that she was the only one there. There didn't seem to be any support staff. The next morning in the breakfast area, there was a man staying at the Fairfield with other business associates. We had a conversation regarding this major renovation and not being aware of it. He mentioned he received an email mentioning the renovation two days before he was scheduled to check in for his business trip and could not really change hotels. He also mentioned his other business associates never received an email informing them about this. We are currently Upper level Marriott Reward members and feel that we should have been informed of this situation at the Fairfield Inn. We mentioned this to the morning front office person (December 4th) and he quickly apologized and checked our account and told us it looked like an email was sent to us. It was not. He also mentioned that this renovation started back in March. Nowhere on the Marriott Rewards or Fairfield Inn website or any of the incidental emails we have received from the Fairfield Inn mention anything about a renovation going on. This is not a minor renovation it is a major one. Other hotels we have stayed at have always mentioned any type of renovation that might be going on when we are scheduled to stay at that particular hotel. Our advice is call ahead to see the status of...

The manager was disrespectful to me and my son and totally did not want to help us. I was paying for my son's room. He drove a very big moving truck for us from New Mexico to North of Seattle and was flying home. I wanted to pay for the room online and for some reason it wouldn't take it. So, I called the information in to the hotel. I was over 100 miles away. The manager said he needed an authorization to use my credit card. He sent me a PDF to my phone. There was no way for me to fill it out and sign it. I called the manager several times trying to get the pdf signed. He refused to take the information and when I asked him what he wanted me to do, he kept saying things like well you can cancel the reservation, knowing there were no more rooms near the airport because of the Seafair going on. I was livid. He treated us like we were the poor relations, like he was the police, judge and executioner rolled into one and had our fate in his hands. This is totally unacceptable behavior.

I finally did after several hours of back and forth and my son sitting uncomfortably in the lobby get the pdf signed and when I did, the font was all over the place and it was practically impossible to read. the first number would not come through and the manager called to tell me he had to have the first number he couldn't take my word that the first number was a 4. I could readily see the 4 on my phone, but it wouldn't send visibly, I explained I was signing on my phone, because I had already tried many times to sign the authorization and because it was in PDF form, was unable to. He suggested I take it to a Staples and have them print it out and fax it back to the hotel! What? Are you kidding me? Now I have to drive around and find a Staples, in a town I am unfamiliar with? Meanwhile my son is sitting in the lobby for hours? The whole thing was ridiculous. He knew I was too far away to come to the hotel to show my card and then used gestapo tactics, threatening to cancel the reservation, putting myself and my son through the mill trying to...