Alcyone Apartments — Local services in Seattle

TLDR: The management here is definitely far from great. Zero compensation and played dead for the severe water damages that made my unit inhabitable.

Here's the timeline: Day 1: Moved in.

Day 16 (Friday): Water started to pour from my ceiling at 3 a.m. on a workday morning. Tried calling the emergency maintenance and no one showed up. Thanks to SFD they stopped more water from draining and vacuumed most water from my unit. Later Someone with keys finally showed up after SFD called the apartment, which was like two hours after my roommate and I called them. We had almost no sleep trying to save our personal items and dealing with the mess in our unit.

Later we called the apartment during business hours and they said they will have technicians putting fans and dehydrators in our unit. After coming back from work, I was surprised to find out the apartment did NOTHING to restore our unit. Ironically, I do see a lot of fans and dehydrators for the lobby and the lounge. I had to sleep in the moist and stinky room cause I was too tired to find another place.

Day 17 (Saturday): Finally found and got to talk to Marie, the manager, in person. She eventually got some fans in our unit and promised to have emails sent out to keep us updated. Also, they will have a technician team to assess whether they need to perform a major construct (which is going to take multiple weeks) for our unit. HOWEVER, they were clear that they offer NO compensation, NO temporary unit change, and also NO concession for rents. If we wanted to change to a similar 2b2b unit permanently, we had to pay an extra $400/month because they just recently raised the market price. If we chose to live in a hotel, we had to argue with the renter's insurance ourselves, which happened to have no one answering the phone during weekends. Either way, we were very disappointed that they acted like it wasn't their responsibility that our lives were seriously affected. Glad we had a friend's place to crash.

Day 18 (Sunday): Office closed. Guess we were on our own. Our carpets were still wet and stink.

Day 19 (Monday): Never received any updates from Marie or the management team unless we ask them first. After emailing Marie she told us the inspection team assessment has no result and will assess again tomorrow.

I will update whenever I...

THE BORDERLINE UNETHICAL and CUSTOMER EXPLOITATION PRACTICES. The management is absolutely the worst. I have toured over 20+ properties in person and I can say with absolute confidence that they are the worst so far. Here’s more about the disappointing experience I had with them:

When I toured the apartment and was ready to apply for the lease, they asked me to do this online on their website While applying online, their system locked me out, I was asked to come to their office and pay for the application fee ($42) and security deposit ($600) with checks I did not want to lose the deal and went in person on a Sunday, I got a cold response, the Lady working there told me she had a lot of work and might not be able to even deposit the checks to their other office which is like less than 2 minutes walk away The next I was informed about their income eligibility: they require 3X of the rent as a monthly income. They never even cared to tell me this before or while applying. The same day their management office gave me an ultimatum to either get someone else on the lease to reach the income criteria or lose any claim to the apartment although I had already applied. Unless they receive confirmation of sufficient income by 4 pm the same day (literally 4-hour deadline), they will shred the security check I had given them and I lose any claim to the apartment

THE BORDERLINE UNETHICAL and CUSTOMER EXPLOITATION PRACTICES: Although I had not given them any confirmation whatsoever, they deposited the check for the security deposit ($600), are you kidding me???? Who gave you the right to do so??? Now I will have to waste more time with their pathetic management to get my money back.

Proof: Even though I had not given confirmation within their crazy short 4 hours ultimatum earlier, they kept spamming me. As you can see by Dec 19, i haven’t given any confirmation. But they already deposited the check on Dec 13 without my...

Updated Review: Two years and still here! Leasing Office and Maintenance Teams are absolutely awesome!

Having lived in Seattle for 11 years we have had our fair share of different apartments and Alcyone by far has been the best. From the leasing team - special shout out to Peter and Nathan for always being so kind and helpful and amazing, and to the maintenance team, Juan and Edwin for being the absolute best and always quick to respond to service requests. I deeply appreciate how much we feel cared for when anything has come up. The location is amazing being nestled into a nice green quiet neighborhood but within walking distance to SO much. We feel very lucky to have found this place!

One Year Review: We recently had an unfortunate series of events in our unit over the past month and a half and the maintenance team went above and beyond each time, even if it was quite the process. I really appreciated the approach they took into looking at the issue from all angles before fixing to ensure they knew exactly what the problem was. It may have taken a bit longer, but they kept us updated and were so great and efficient! All in all, very very appreciative of Jasmin, Edwin, and Mohamed (I will also say they are thoughtful in asking about using products first which I am grateful for since I like to be mindful about what we use in our home.) One of the best maintenance teams we’ve...