Diva Dollz — Local services in Seattle

Total tourist scam shop!

Went here to get a gift for my wife for our 5 year anniversary, turned into an absolute nightmare.

I stopped in on my way home from work and purchased a matching antique brass Kennny Ma (rather inexpensive jewelry online - I later found out) necklace and bracelet for a total of $325. Afterwards, I looked the stuff up and found out that it was marked up over double the online shops, however, it was unique looking and that had value to me + rent is expensive in Seattle so it was whatever. Note: Nowhere in the store does it say no refunds or 20% restocking fee.

Turns out my wife is allergic to brass:/

So I went back to return the items. The girl working the counter was on her first day, she tried to be as helpful as possible, called the manager (Nicole) who was in NOLA at the time, but ultimately was only able to reiterate the ridiculous offer of a refund with %20 "restocking fee" - literally throwing some tags on. I could tell the new girl was super embarrassed and taken back having to tell me this.

So Nicole wanted to charge me $65 for absolutely NOTHING!?! Literally we are talking about a return due to a medical condition.

I was told to come back on a Thursday or Friday if this didn't work for me. I came back the following Friday and the elusive manager Nicole is nowhere to be found. I talk to the girl at the counter and explain the circumstance, she says that she is also a manager but will have to call Nicole about the refund? I asked to speak with her - nope. Basically, passes the same hustle over the phone and then relies on her employees having to say, "my hands are tied, sorry".

Then I read all the reviews and realized that this place is a total scam shop. They mark up cheap stuff that's readily available online for 1/3 sometimes 1/4 of the price!?! The staff is kind and I feel bad that they have to deal with the backlash of people finding out how much they overpaid or when they're floored by a no refund policy-which basically doesn't exist anywhere anymore.

Because I had to come back twice and they still owe me $65, I am considering a small claims suit for lost time + the amount owed on principle of how awful I was treated by the "phone manager".

Why can't you just sell nice quality stuff with a slight markup (for being a boutique) instead of hustling your customers?

You'd rather get $60 and a...

Be sure you don't have a problem with anything you buy...It is interesting reading the reviews for this store because they really reflect my experience. I stopped in on a trip to Seattle and loved the cute dress I bought. It was quite expensive for the quality but I bought it knowing that because it was very unique. They definitely upsell you quite assertively but again I made the choice to add a shrug to my purchase. When I went to wear the shrug I realized that he shoulder was faded - looked like a hanger mark - probably from hanging near a window. I emailed the store from their website and heard nothing. I finally responded to a survey I received from the credit card processing company and then got a response. What followed was a several months long process of slow responses to correspondence and having to email multiple times to get answers. They asked for pictures of the shrug and receipts. Then finally after several responses and repeat requests for answers they offered to give me an exchange for another color but asked me to mail the useless shrug back. By this time the summer was almost over and I had no more patience to deal with this. Nor did I want to go to the expense and time of mailing it back. I finally just asked for the partial refund they had originally offered to have it dyed and had to email several times to get a response. My last correspondence from them said they would process the refund finally and included a little dig that they had remained professional "even if some on the correspondence had not." which I assume meant me. LOL Considering that all of my emails had been very professional but expressed my dismay over not hearing back in a timely manner I found this quite an interesting response. Enter at your own risk and understand they they are not interested in repeat business or customer loyalty which may make sense for a shop in a touristy area where they are hoping for...

The dresses and selection are beautiful. I’d been eying the shop for multiple years before going inside to take a look one day. I knew it would be expensive and brought an appropriate amount of money for a new dress and a parasol if there were any.

I approached an employee at the counter and asked her if she could help me find a dress in my size. I was new to vintage-style clothing and was unsure where to start since the shop was simply teeming with pretty things.

She pointed to a rack across the room and gave me an unimpressed look before turning and walking away. I approached her again after finding something to ask about it. I was spoken to like I was a child before she turned her attention to a woman who walked up behind me. My mom decided to come inside and see what I was looking at. We tried to approach together and got the same reaction.

I hung the dress back up and decided to go home. I don’t have any desire to come back. I love that it’s a business that’s run by women. It’s the main reason I didn’t mind the prices. I understand why the dresses are expensive and respect it. The window displays are lovely, but as a woman that struggles to find dresses due to having a unique body shape, I was hoping for more help than an annoyed expression and a silent point across the room to what could have been multiple racks.

Maybe I’ll try again in a couple years when there may be...