KlickWay Athletics — Local services in Seattle

Had a disappointing and an inconvenient experience. Joined the first month asking TJ to sign me up for only a month. Which worked fine. After few days after my membership ran out, i went to signup for another month, when i tried to get in, as expected there was no access. I called gym personnel to let me in and signed up for another month. Now, after 4 months i get emails blackmailing for 4 month worth of membership charges, if not they will send to collection. They state that one need to submit a cancellation form with a 30-day notice period, but they withdrew access for me without submitting any form after the first month, but continued to bill me for all coming months. This is a an unconventional method. When you usually sign up on a recurring monthly payment, the vendor charges u once every month and provide u with service (whether or not u have used it). The reason why u were not able to charge my card was because i never signed up for a monthly once recurring billing.

Now, the way the management asks is that, i come to the gym every 30 days and enter my card info and pay for the next 30 days or submit a cancellation form, but we (the gym) will withdraw access until u pay or submit a form, and blackmail you that we will send bills to collection after billing u for many months. The meaning of Recurring monthly billing is that "Customers grant permission for both storing the card info and executing the charge once every month on a recurring basis without any involvement of the customer in any manner" until the customer manually requests for a cancellation. Here, i clearly never permitted the gym to store my card details nor did they get any permission from me to automatically charge me, hence they could not do so.

To the gym management, First u need to understand how monthly recurring billing works and then get your policies and payment/access handling right and in-par with other vendors, only then can you expect ur gym members to understand it clearly...

Paid $7,644. Gym Changed Ownership. Service disrupted. No Refund. And Their “Solution”? Pay Them More.

I paid $7,644 upfront for 6 months of personal training at Big Iron Gym South Lake Union, based on a direct agreement with the previous trainer. Just a few weeks after starting, the gym changed ownership without any warning and the previous trainers were fired.

I filed a chargeback and stopped using the sessions while the dispute was under review. I also have written proof from the original trainer that sessions would be extended when I was out of country — a major reason I agreed to prepay. Despite this, the new owners refused to extend my training, even though I did not use 4 full months of service.

And now, here’s the real kicker: To “resolve” the fact that I paid thousands for unused service, they asked me to pay for a brand-new plan — and in return, they’d give me one free session per week during the new paid plan.

Yes, you read that right. Their response to me losing over $4700 in unused value was: “Pay us again, and we’ll throw you a bone.”

This isn’t just a customer service failure. It’s a complete lack of ethics. No business should operate like this.

If you’re thinking about training here, ask yourself: What happens if your trainer leaves next week? What if the gym gets sold again? Will your thousands go down the drain like mine did?

Don’t just read the contract — ask what happens when things change. Because they will....

Edit: The owner came up to me personally and apologized for my inconvenience. Really great effort to keep improving the gym and culture. Appreciative enough to change my review to 5/5. It’s a little rough around the edges but that’s part of the charm

I want so badly to like this gym but time after time I am frustrated with what I see. Today there was a staff member that brought in their unleashed dog and let it roam freely around the gym. It consistently got in my way and at one point I almost set my weights on it. This isn’t the first time a staff member has brought in their dog and let it roam around either. It happens consistently and consequently the gym is covered in dog hair. I even find it in my bag at home and I don’t own any pets

I have never seen the front desk staff clean anything and it shows with dirt and chalk everywhere. Don’t wear any nice close because there is a layer of caked dirt on every bench

The cherry on top is the crooked dumbbells and the fact that all 45lbs plates are different weights (they even have it written on the plates that they weigh 48lbs or even as low as 41lbs)

The culture of this gym wants to be good and I see the intent but the disgusting facilities and lazy staff make...