La Nails and Spa — Local services in Seattle

Okay so I'm really bummed to have to write this review and give a one star rating for a few reasons.

1 - I got a mani pedi here on my first trip to Seattle when I was deciding to move here or not and was SO HAPPY with my experience. This was in June 2016. 2 - Once I did move here, I went there regularly and was consistently very happy with my experience, both the quality of the work + customer service. I regularly referred my friends and family there, singing their praises. 3 - I felt their pricing was on point (on the higher side, but let's face it we're in Seattle) and it was reasonable enough to justify the great experiences I had there.

Now for the unfortunate news...I'm really sad to say that things have changed at LA Nails. I went back about 8 months ago and left feeling tricked and with a multitude of bad feelings.

They neglected to communicate they'd risen prices across the board significantly ($8-10/service) all their posted prices did not show that, neither was I told of the change until the end when I was given my bill. I chalked this up to a one-time bad experience, and although unhappy, I was willing to consider going back some time in the future.

I finally decided to give them another try yesterday. Let me tell you, I wouldn't be spending time writing this review if the experience wasn't as horrible as it was. WOW it was just so messed up. I have to say my pedicurist was a sweetie and she did a great job, was nice and kind and I have nothing bad to say about her - HOWEVER I was lied to about the price by the woman who runs the shop. I asked how much it would cost for a gel pedi and she said $35, which I felt alright about. She charged me $43 and told me I had asked how much a different service was (which was not true).

If that was the only issue, I would have been slightly miffed but could have let it go. But here's the real banger.

I got a SLS dip manicure for the first time ever. The woman who did it was the most unpleasant, mean, and to be completely frank treated me in the most offensive way I've ever experienced. Here I am paying $45 +tip to get my nails done and she was straight up mean to me. I went out of my way to be friendly and nice to here, asking her questions about herself + kids, and she was just nasty to me! This is a woman who has done my toes and nails numerous times before and I have always tipped them over 20% and been sweet and kind to all of them. I was blown away by how horribly she acted and felt honestly hurt by the way I was treated for a service that all together cost over $100.

LA Nails, I hope you read this and take the feedback and use it constructively. I can say that after being a loyal customer for over 3 years, I will NEVER ever give you...

I came here with a friend this week after having a good experience here last year. However my recent visit here was hands down the worst salon experience I have ever had. There are a few reviews here that mention racism and I have to agree.

My friend called ahead to make us appointments. It was a weekday evening so the place was very understandably busy. They didn't honor my appointment whatsoever, and by the time I finally left I had waited over an hour and a half.

As I waited, I watched them help multiple women (of perhaps a different appearance than my friend and I) who were walk ins and had come 15-30 minutes after me. I tried to be patient but after an hour I texted a friend to delay our dinner plans but decided, with their suggestion, to just get our nails done another time. My friend and I were very polite in saying we were headed out and were hoping to finish getting my Friend's polish off as they had already started.

The technician, completely red and angry, proceeded to slowly and angrily work on my friend's polish. She was clearly angry we were leaving and they were losing sales, but took it out on my friend. She made snarky comments about how my friend's previous nails were poorly done and that her nails were "so weak." She then went on a rant about how I should just leave and come back tomorrow but my friend should finish getting her nails done without me. People in the salon, including her coworkers, were clearly uncomfortable and trying to avoid eye contact. She ended up charging my friend a full $10 for polish removal even though she did a horrible job that left my friend with crooked flaking nails.

Oh and at one point, when I was still contemplating leaving, this same technician came up to me and ran her hand up and down my thigh and said "just wait a few more minutes okay!" Completely inappropriate.

Basically, my friend and I came for our prescheduled appointments which were not honored, and I waited over an hour and half of watching them help several women of a lighter skinned ethnicity who came in after us as walk ins. They then were rude, angry, and snapped at us when we decided to leave. Save your hard earned cash and support a business with better customer service and less racial...

Not coming back. Got attitude issue and overcharge.

I got nail extension from a different store and was told to do foil wrap nail removal, which I think is the common way for every salon that doesn’t incur additional fee.

When walked in, I asked for nail removal and a regular manicure. The lady gave lots of attitude when I stopped her from prying open my nails using nail extension. (my nails are very thin/fragile due to wearing extension. Force removal will be very damaging) She threw her nail extension on the table, rolled her eyes, and said something in Vietnamese. She then started the foil removal.. of course with impatience. I didn’t want to make a scene, now that I think I should have. It was such a terrible experience that I stayed through the whole thing. Perhaps foil removal takes longer that she’d make less than providing other services. During the service, I think she cried as if I mistreated her. At the very end, I suppose to help for the tips, she tried to be all nice when I’m about to check out.

My bill came up to be $45 for a nail removal + deluxe manicure. I only wanted a regular one, no color. Didn’t even ask what nail shape I wanted.

Since I got serviced overall, still tip $10, but will never come back. And wouldn’t recommend...