rue21 — Local services in Severn

I was profiled by police officers in the middle of the food court for fitting a description of a black man who stole merchandise from this store in front of my family. I was accused of stealing and I never shopped here in my life! I wouldnt recommend anyone to buy from this store period. The manager Keyanda is very unapologetic and disrespecful. After this incident took place I called the store and as I was explaining the situation she cut me off and said "Well did you steal from my store?" When I told her no she hung the phone up on me while I was explaining how embarrassing and humiliating this situation has been. This place needs new management. Thank you...

The employees were very disreceptful. I needed to try on one bathing suit and had been waiting for a employee to open a fitting room for 15 minutes. When the employee finally came back he told me that they were closed. I explained to the manager what had happened and she told me they were closed and would not even allow me to make my purchase because it was closing time. And just to be clear I got in the store at 8:15. This was a horrible experience. Where does this company find their employees! This was ridiculous! Do not shop here if you have ANY other options....

I came in looking for a few items for my 14 year old’s birthday. Tyrell greeted me immediately and introduced me to two amazing new fragrances. He allowed me to sample a couple he recommended and I purchased both scents along with some clothing items. Tyrell was attentive, and very helpful with picking some nice gifts for my daughter. The staff was over pleasant, but Tyrell stood out, went above and beyond...