Orchid Kitchen — Restaurant in Maryland

I ordered from The Orchid kitchen last night I ordered wings and onion rings it cost $24. I changed to my room ok I stood there 15 minutes I noticed everyone getting their food and everyone who ordered around the time I ordered was gone so I’m standing there watching I see them preparing wings and onion ring so I’m looking to see when mine is coming up. I never see my order so after the 15 minutes i speak to someone they say they never got my ticket so she said I have to wait. I’m very observant so still standing their watching and they people working there did not care still taking there time put my order to the back. So I’m still waiting finally I see onion rings sit there like 10 minutes so I say something again and the guy say they don’t have a ticket I have to wait so I wait I see wings sit there for 5 minutes and finally he start to bag my food and I ask for the manager who’s name is Amanda I go talk to her. This lady says there’s nothing she can do but give me a dessert and she said what kind of dessert I want. I told her I don’t want know dessert. This lady did not apologize she just said they where busy . I stood there and watched every minute that I waited for my food I could see what was going on. And a free dessert should not have been my option. Never mind that a person could be dieting or diabetic. Someone need to talk to Amanda and the whole crew about customer service. Thanks for reading...

Terrible experience! I placed my order on the kiosk. And the guy calling out order numbers never called my number. After 30 minutes and everyone after me getting their food, I went to ask about my order. It was sitting on the ledge getting cold. No apologize was given. When I checked my food, it was incorrect. I order fries for one person and a burger for someone else. They place the fries and burger in one container. When I mentioned about them being ordered separately. Amanda expressed that they could place the fries in a separate container. The fries were an extremely small amount for $6. I believe if they had cooked them like I ordered them, it would have been a larger amount. When I came back for my refund, Amanda who was the manager looked at me and walked in the other direction towards the brick oven to remove the empty pizza spatula from the oven as if she was busy and didn't see me. They get 2 stars because they did give me a refund. I would never order from here again and would not recommend it to...

The food was cold and horrible and way to expensive for such cheap food. The kiosk didn't give an option for guacamole instead of salsa, so I got the chips and salsa, elote corn, and root beer. The salsa was spaghetti/pizza sauce, not salsa. The root beer was fizzy but very weak flavor. The only reason I'm giving the rating I am is because of the hard working lady that gave great customer service. The food was coming out slowly, even for such basic fare. The manager there was rude and bossy. He couldn't even pick up the cane of the older he was trying to assist at the kiosk. She just had to stand there as he told someone else, the woman working, to come pick up the cane. I had already walked away and there were several people standing at the kiosk so the lady just stood there holding on to the counter. I hope the woman working there gets another job soon. I will never eat...