SKECHERS Factory Outlet — Local services in Severn

Danny (I hope that’s right) is INCREDIBLE! She provided a level of customer service that I never would have expected. When we came in, she greeted us and explained all the great deals in the store. After a while of looking, Danny saw what I had picked and said she had something in the back that just came in and she knew I would like them. Well, she was right and I absolutely loved what she showed me! She didn’t have my size pulled yet but said she’d put them on hold once the shipment was sorted, and for us to come back when we were done shopping. We went back and sure enough, they were there waiting for me. I already knew I was going to buy those but with the BOGO deal, I picked another of Danny’s recommendations. So I ended up with two pairs when I only went in for one! When we checked out, she mentioned a few other pairs and I knew I had to come back to get those next. A really really great experience all around and the top notch customer service is what will bring me back...

I entered this location today in search for a pair of shoes my young daughter. Upon entering the store everyone spoke to me and were very pleasant. Being confused with styles and shoe types for my daughter I was approached by the store manager who told me her name was Brittany. She provided immediate attention and asked me all the right questions to help me sort out what type of shoe I was looking for. Her suggestions were top tier and she made sure I was happy with my purchase. The best part about this transaction was here attention to detail while still directing the store and running it like a true boss. I worked retail before and know how important it is to have a leader on the floor and not just someone behind the counter calling the shots. I will most definitely be back to this store for more future purchases and I wish this store the...

I shopped at the Skechers in Arundel Mall. Every store should have their employees wear name tags so customers know who to avoid. This person might have had a rough day or just doesn’t care about her job, but she was incredibly rude. She seemed aggressive when we asked a question, and when the line got busy, she just walked off. When she came back, I asked if a certain shoe was in stock, she responded with a dismissive “I’m looking,” in a tone that felt unnecessary. My wife and I exchanged looks, wondering what was wrong. There was no need for that kind of attitude, especially with kids around. Most places would be polite and simply say something like, “Let me check the computer or the shelves,” if they’re unsure. Being aggressive and saying “I’m looking” wasn’t nice, especially since I was there to buy shoes...