Trilliant Diamonds & Jewelry — Local services in Sister Bay

My “permanent” bracelet that I purchased here broke at the soldering location two days after purchase. I have worn another delicate permanent bracelet on that wrist for over a year with no issues. I didn’t “catch” it on anything or do anything rigorous that caused it to come apart. The soldering job was not done properly. I complained of this as well as an overcharge for the bracelet and had to call/text 5 separate times to get any resolution. And the only resolution I received is a refund for the original overcharged amount. No partial refund for the broken bracelet. No one even called or texted an apology or offered any resolution whatsoever for the broken bracelet. Obviously Sister Bay is a vacation town and I don’t live close by. I’ll have to pay someone in my hometown to fix it. Trilliant Diamonds has absolutely terrible customer service and does not stand behind their product. Also beware that your sales receipt says ALL SALES FINAL. Of course you don’t get that until after you’ve purchased something - clearly ALL SALES FINAL should be communicated to customers BEFORE they buy anything. I was unaware. I won’t...

TEN STARS! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Our experience with Trilliant Diamonds has been nothing short of extraordinary. The level of professionalism, care, and attention we received was truly remarkable. The owners exemplify integrity and graciousness, making every interaction a pleasure.

The craftsmanship and quality of their jewelry are exceptional, reflecting both artistry and excellence. Communication throughout our purchase was seamless, and to our delight, we even received a thoughtful thank-you gift — a gesture that speaks volumes about the genuine dedication they have to their clients.

Trilliant Diamonds has earned our complete trust and loyalty, and we look forward to turning to them for all of our future jewelry needs. An exceptional store, and truly...

Buyer beware! This store has horrible communication with their customers. I was quoted a price for bracelet but was charged almost twice as much. I called the store to discuss the situation only to be told they would call me back. After 5 days, I was not contacted, so I called again. Finally, after speaking to the owner, they honored the original price. This should have never happened and I will no longer...