Roots Inn & Kitchen — Restaurant in Sister Bay

Oh boy. The integrity of the owners at Roots Inn & Kitchen deserves 0 stars. After I successfully reserved a $125/per night room for Sept. 8th with my mom, it was made 100% clear to me that a second night would need to be reserved before completing my booking. Thus, I made it 100% clear that I would be reserving a second night. Still, I needed to know if a late 10pm check in time on Sept. 7th was doable (It was) and how early check out would be on Sept.9th (10am). Colin said not to rush much and that we can have a day or two to think it over. I liked the idea of waking up to the wonderfully cheap breakfast on Saturday and Sunday, but at the same time thought booking Sunday night (which I would not stay for all) would allow for us to avoid an early wake up call - as well as a full Sunday to enjoy the brats here. Maybe planning out the second night around food took too much consideration (ha!) but by the next day (I talking to Colin Monday this was Tuesday) I received a voicemail stating that our reservation was cancelled, an hour later an e-mail came in which blamed me for losing the room because I didnt respond to the voicemail - except the voice message actually said my reservation was cancelled at the time of Colin's call. It was really sad to get such an abrupt cancellation - we were using the time Colin gave us to plan out a weekend. I wrote back saying that I was given time to make a decision, and I gave a quick ring during work to let Roots know of my email in hopes of saving my booking. No response came by lunch time and so I called and reached Colin - whom I thought might be able to help, instead he said Sara was out and that they would get back in touch with me. About an hour later, both owners sent me an e-mail much like the first saying that other people were interested in taking the full weekend and that Roots tried to reach out to me (this was the call and email Tuesday evening saying our reservation was already cancelled). Not being satisfied with the lack of accountability on their part, I called and left a voicemail saying that I wouldn't want to stay where I'm not wanted anyway and that I will be leaving this review because their current reviews gave me a much different impression of how they run their business. I don't necessarily like leaving reviews because I obviously have too much to say! Anyway, up to this point I actually felt bad that my review wouldn't fit in with all the others. This was until later today when Colin and Sara chose to send me another email where they called me a threat to their safety and said any further communication by me 'would be treated very seriously'...???.... I assume they didn't want me to say any of the above here, yet if this is how they discourage 1 star reviews from others then you might as well know these guys are dishonest and are much too money driven for comfort.

Edit in response to Roots: I've visited Door County on many occasions, usually being able to rent out a small vacation property for longer stays. What I've loved about this area are the honest and good people. Colin and Sara are quite the opposite and have tarnished this image for me through their odd compulsive lying. I would visit all the honest establishments before I would ever come to this Inn - meaning I wouldn't have time for you two....

Lola's Kitchen is a pop up restaurant inside of Roots Kitchen on Monday's and Tuesday's this season. If you want delicious food, in a treehouse setting, with wonderful service - go here. The menu is small and interesting. Last night, our table of 5 ordered one of everything and went home with lunch for today. Apps: the Pork Lumpia was a table favorite, but I especially enjoyed the special veggie lumpia with beets - full flavor! For the entrees, the Chicken Adobo melted off the bones. The broth was so flavorful we were getting every drop from the bowl. The Ginataang Kalabasa was a coconut milk, squash with other veggies soup that was out of this world. This was not something I would normally order, but was a favorite at our table. The other entrees: Noodles and Beef dishes also packed down home comfort food flavors. Of course we had to also try dessert. Both were colorful and tasty with the Chocolate Hills cookie dough balls our top pick.

Service by Frank and Collin was exceptional, friendly, and professional. They greeted many locals by name. Food whisked out of the kitchen to our table piping hot! Chef Owen was amazing in this small space and ran several dishes out from the kitchen himself. He took the time to say hello at the end of the busy night.

I highly recommend Lolas kitchen for top notch food and friendly night out. It's worth a...

Having a home town connection to Sara and Collin (the owners of the B&B) is what got us interested in checking out Roots Inn and Kitchen. We had heard great things but wanted to experience it for ourselves, and we could not be happier that we did!

From the second we walked into our cozy "home" for the weekend, we were instantly charmed by the decor, pictures from Sara and Collin's travel experiences, and other personal touches they incorporated into the Inn. The hospitality was incredible, and we felt so welcome during our stay. The food was out-of-this-world, made fresh with local ingredients, and truly some of the best breakfast we have ever had. The tasty scones waiting at the table for us every morning were a great touch, too!

We loved Sister Bay, and Roots Inn & Kitchen's location is perfect, just a short walk to all the local establishments, including great restaurants, bars, and shops. It's also a short drive to other towns and fun things to do in Door County. Sara & Collin are a great resource and happy to provide suggestions for things to do in Sister Bay and surrounding areas.

If you're looking for a place to stay for a Door County getaway, look no further! You will be so happy with your choice to stay at Roots Inn & Kitchen. We are already planning our trip to come...