O'Reilly Auto Parts — Local services in Smithfield

Horrible. Felt like criminal when asked for military discount. I have received military discount from this store on several occasions, but this is the first time I was ever questioned when Showing my veteran ID. I understood am not entitled to anything but to be questioned and interrogated about my military background after showing my veterans ID is absolutely ridiculous. After say don’t wort about it no need to give it to me and then say “I’ll do it this one time” like I should be honored…then proceeded to act like they were doing me a favor is appalling. To be treated this way by a manager, who he doesn’t even know their own military discount policy is ridiculous. The manager said Word for Word, “the military discount is only for retired and active military duty”, when the website clearly says veterans, as well as dependents. Sir, please get familiar with your military discount policy before treating any other veterans and disabled...

Bought a new battery, or at least thought it was new a few months ago, got home and installed it. Went to start the car and no go. BATTERY Was 3/19, took it back this morning and guess what? I don't drive the car every day but do keep a battery tender on it. Battery had voltage but no amperage. They told me that there was nothing they could do for me because of the date of the battery. I'm done with O'Reilly, will never go back! If you buy a battery for them! CHECK THE DATES BEFORE YOU LEAVE THE STORE WITH IT.They got me ,Don't let...

I called Napa Auto Parts and they said they didn’t install batteries, so I called O’Reilly’s and talked to Paige. She said she would check my battery and install it for me, if it was the battery that was the problem. I had my car jumped and drove directly there. Wow! Paige was so nice! She explained some things to me, tested the battery and Helped me pick a new battery. She then installed it for me. I visit my friend in Smithfield alot, and if I ever need help with my automobile again, I’m headed right back there. Fantastic...