Aerie — Local services in Somerville

I was happy with silver metallic hat with big pom on top. I exchanged a cute fuzzy dress for my daughter in exchange some sweater pants I wanted the black but I was disappointed they weren't there. But when I initially went the 1st cashier week before I went said I should go and get it because weekend they was having a sale and they would go. That young lady was correct. But when I went yesterday the same colors I purchased for last week was there. But disappointed the black pants weren't there but the cashier was pleasant and looked it up on store and online for lovely sweater pants. The outfit got many compliments which was confirmation I chose right. Got winter white pants and crop winter white matching sweater. I purchased a nice caramel sweater pants and caramel sweater cropped topped. The caramel outfit mega compliments. I'll wear winter white for one of those winter days. Definitely will go again and I saw a pair of slacks but was to high for me. I stumbled upon this shop coming from Coach store because I saw a happy lady with her man walking out the store, so I was intrigued and was pleasantly surprised. So I got to return item my daughter didn't like which was her early birthday present and wind up getting myself another gift for my birthday early which is next month. Definitely go worker's pleasantly helpful,...

Worst experience I've ever had at a location. My sister and I had a girls day planned to do some shopping. Until today, we've loved the brand and always make it a point to shop at American eagle and aerie. As soon as we walked in no one greeted us which wasn't the biggest deal. But then as we kept walking deeper into the store, every single employee we passed just stared at as if we were inconveniencing them, and kept walking. They all were sloppily put together as if they just rolled out of bed and looked miserable. The store was full of people that were just roaming around because no one was helping them or telling them about promotions. I came there to shop the 10 panties for $35 promotion, as well as buy some swim suits. I felt so uncomfortable and unwelcome that I just left. And on the way out again, the employees just stared at us. No bye or anything. Will not be going to...

This store refused to accept returns when I brought them in, in person, thus wasting my time. The first employee to help me was very nice and was happy to help, but her manager came by as she was just starting to help me and told me they would not accept American Eagle returns right now. I indicated that it was AE policy to accept returns at any Aerie or AE store, and asked whether they were unable to accept returns at the time. She indicated they were choosing not to accept returns right now and would not provide further details.

I highly recommend you not shop at this location due to their atrocious customer service. The store was not busy and the manager was actively disrespectful to me. I wasted my time bringing returns in, and will certainly prioritize other brands over AE going forward...