Nike Factory Store - Somerville — Local services in Somerville

I m the Nike fans. I m the US veteran. on 08/02 14:56. I feel the first time no respect because the young man who work there on the front counter. I went to Nike factory store yesterday and take the long sleeve shirt to the register. only one cashier work on the front, but many customers behind me. I ask is this shirt with the green sticker extra 30% off? He said they change 20% now. I said ok. also I show him the military ID for 10% discount. I feel something wrong. But can’t tell what is wrong. After I paid. I check the receipt. He charged me 39.99$, but the shirt on sale 34.99$. I went to ask other nike members in store. they know the mistake he made, but not bring me to the register to fix immediately. Instead the lady telling me go to the register wait in line again. I m with my 5 years old daughter. Then I have to pick up my daughter in summer school 3:30pm. The customers line is long. Only one cashier. The lady is jump in the register to help too late. then many crew members jump in help. She may the supervisor there. Who the member help me for fix the issue is good attitude and very patient. We still figure out how much credit will refund. 3$ or 5$? normally if a shirt price is 34.99$. They charge me 39.99$. It should get back 5$ credit. but only 3$. May is correct? The guy who made a mistake come and said “ just 5$.” I said you right ? just 5$, then don’t make mistake. He know he charged me 5$ more dollars. I think he know and he want to charge me 5$ more dollars. He should said sorry, but never. Because I late for pick up my daughter. I said just give me gift card I go. Please don’t discriminate US veteran. You don't know how much blood and sweat we put in the Iraq war 2003. I will change my review later. I put the review here because I want the store need attention for this issue. If you make a mistakes. what you should do to fix the issue? In 01/15/2024. The cashier have attitude I go there adjust the price. I bought 7 pants cost 50$ each last week it was additional 30% off. Today is additional 40%. pant price drop 8$ each. I bring back to the store price adjustment. The short and fat white guy with curly hair take care US. Nike has 14 days price adjustment policy. but he not willing to do for us. I can feel the attitude from him. after done the six pants price adjustment. The two backpacks he said no on sale. all I know if the tag has the green sticker mark down. it should take additional discount on the green sticker price. also the sign mark all backpacks take additional 40% off. He said no additional discount. Then I said is...

While on vacation in Somerville, we stumbled upon the Nike Factory Store in Assembly Square and had an amazing shopping experience! The store was well-organized, with a wide selection of products at great prices. But what really made my visit special was the outstanding customer service provided by Zack, one of the salespeople.Zack was incredibly helpful and knowledgeable. He took the time to understand exactly what we were looking for and went above and beyond to help us find the perfect pair of shoes. We eneded up buying 2 pairs. His friendly attitude and dedication to ensuring we had a positive experience really stood out.If you’re in the area and looking for some great Nike gear, I highly recommend stopping by this store. Thanks to Zack and the team for making my shopping experience...

I’ve been a loyal Nike customer for 15+ years, but this store lost me in one visit. My Nike membership clearly shows a 15% in-store discount valid through December 31, 2025. When I went shopping with my wife and four kids, the cashier didn’t apply it. She called the manager, who also refused and insisted the discount wasn’t valid—even though I showed proof on the Nike app.

In the end, the manager saved a few dollars but cost Nike a loyal customer. I walked out, crossed the street, and bought sneakers for my kids at Adidas and Reebok instead.

If Nike values its members, they need to train store managers to honor membership benefits and treat customers with respect. Very...