AC Hotel Boston North — Hotel in Medford

Got stink bugs in the beds . This place is a dump definately not even a 3 star hotel but wanna charge 600+ a night like they are a 4 star . This is motel 6 standards . And secondly Mr general manager Jason promised to "personally fix the TV himself " for my last night here and sure enough tv wasn't even touched got the whole wires an box just sitting there hanging out like the trash hotel this place is an treats its guests like scamming them on false since of service with nice pictures on the website and that's about it , can't even send the engineer up , pure lazyness and neglect on Jason's end he straight lied to my face and one of your front desk employees witnessed this conversation ask them if Jason said what he said and how unprofessional he was. who knows what these morons do on your payroll Marriott . Didn't even offer to switch my room nothing at all to make good on my stay. It's funny my buddies tv wasn't working either and they switched his room immediately and it wasn't even a king suite . This guy obviously had a grudge against me because he didn't know how to do his job and correct the situation and felt some type of way and let his ego get to him . This place needs a real general manager and seems like it's defiantly hurting because they refuse to take accountability for terrible service and NEGLECT to there SO CALLED KING SUITES" WHY DO U ADVERTISE A LIVING ROOM WITH A FLAT SCREEN IF ITS BROKE AN NO ONE CARES u expect people to sit in it in silence ? . I will be sure to leave reviews about this nasty hotel and the terrible experience I got for 3000$ with broken tvs and bugs in it and a unprofessional careless general manager who could care less about issues going on in his so called " king suite" . a general manager who lies to guests and doesn't take there issues seriously and wants to justify a 16 point loss to the guest if Q/A was here and it's okay . I'm pissed Marriott not a good look for yall . Q/A will def be informed about this experience so ya better start careing and makeing changes because this is uncalled for . I worked for Marriott for 8 years so I know when I see an incompetent manager who's there for a pay check and this guy Jason is . Its sad I gotta send text Messages complaining and no one even cares they think 200$ discount on 3000$ is sufficient when i clearly had a disgusting disrespectful stay and couldn't utilize the living room part of the suite cuz the TV was broke !!! I don't get how u people don't see this is your screw up and u should have moved my room or atleast FIXED IT!!!! UNREAL!! I shouldn't even half to pay anything at this point when all I asked was 200 off per night cuz you guys screwed me out of the second half of the "suite" like this is 2024 everone watches TV , netflix an YouTube for there kids!! Like it sounds stupid but it's a STANDARD AND AMENITY YOU OFFER FOR 600$ A NIGHT AN YA CANT EVEN FIX IT! Want to tell me it's not a big deal I mean 3 days of wanting it fixed is a big deal and a unprofessional rude lieing GM is more then enough for me not to pay anything at all for this stay . U wanna charge 600$ a night act like it . And lastly 3 weeks later this place decided TO MAKE FRAUDULENT charges on my account since when does Marriotts make extra charges they so called “forgot” 3 weeks later? THIS...

I struggled with selecting this hotel, and have some mixed feelings about it, so I thought I'd jot down my impressions so maybe it will help someone else?||Pros:|Check-in went well, and based on her need to reference a hotel map as well as another employee hovering over her shoulder I think the young lady who did the work is fairly new. She was friendly, took time to give us a hotel location we preferred, and helped explain the parking situation - twice. I'll pass on here that she was the friendliest reception personnel we found - others pasted on smiles but didn't seem to really want to be bothered. |The room was fairly large, seemed mostly clean, and was mostly quiet. If you took the time to look along the walls you could find that some paint was called for, and our upstairs neighbor's pacing was pretty clear. Not bad though.|There are some shops and restaurants in easy walking distance.|The TV was large, placed at the end of the bed (don't always see that, unfortunately) and had a good selection of channels.|The bed was comfortable and we slept well. The bed coverings are a mystery, however - a variety of thin and thick layers that didn't want to stay in position during the night.|||Cons:|Does the president of Marriott have a frosted glass barn door in use for his/her bathroom? I doubt it, cause who would want that? Unfortunately that's what you get here - little privacy for sealing the door, and little privacy when using the facilities. |The HVAC unit uses motion detection to fully kick in. If you set the AC to 70, but don't pace around your room while sleeping, the AC will just stop working (believe it has a 'stop' at 73 but not sure). People who like a cool room at night beware. Nice to see Marriott charges top dollar for your room but only provides HVAC at it's leisure. Making it worse is our thermostat's detector only faced a small slice of the room - you had to purposely maneuver in order to be counted as 'present'.|The hotel is in a busy area (well, it is Boston) and navigating to the hotel is not without some stress - based on our travels we sometimes had to do a U-Turn on a busy street to get to the hotel. Bring your GPS and patience.|As others have stated the parking situation is not good. For $13 a day you can cruise the hotel's small outdoor lot to see if you won the 'free spot' lottery (doubtful), or instead park in the structure across the street and hope you remember to get the ticket validated each day.|My hotel daily rate was quite high, in my opinion, but unlike many cheaper options it does not include a daily breakfast. You can instead fork over $22 per person for what looked like not much more than what you'd get at those budget hotel included breakfasts (to be fair I just glanced at the offerings - I did not try it or see if there was some...

Many people have had really positive experiences with this hotel, so I'm hoping my experience was an anomaly. I booked this during an interesting week where nearly all hotels in Boston were sold out. About 2 months prior to my trip, I booked this place. It was pretty pricey but still relatively reasonable, and I like its proximity to running routes. This hotel ended up selling out closer to my actual reservation, so I felt lucky to have snagged a good deal early.

I flew in from the West Coast on a redeye arriving Tuesday morning for work but had booked the reservation from Monday - Thursday. Check out was easy; mobile key was actually issued just fine. Tuesday night was fine. At 3:30 AM, (what I assume was) the front desk called my room. I didn't pick up, but I looked at my cell to see what time it was. I then saw an email folio issued checking me out of the room. Since I was pretty tired, I opted to ignore the email but did think to check the app to make sure I hadn't inadvertently booked the wrong dates or checked out early. I even screenshotted it and planned to resolve it in the morning at the front desk.

The next morning was a drag. I woke up to 4 email folios being sent between 3:30 AM - 4:30 AM. No one was at the front desk at 8 AM. When someone did show up, they were very apologetic but they said the manager wasn't around. Then the manager showed up and seemed...frazzled. There was some hemming and hawing about how I must have checked myself out; thankfully I had my screenshots. They acted a bit like they were doing me a solid keeping me in my room (I offered to move rooms) and told me to just go to work while they sorted it out which wasn't super reassuring. No call/no message to let me know everything was sorted. It was especially stressful because the room was available for $2,200/night if I were to rebook it outright! In Medford!

Everything did end up fine with the room, but the folio situation on checkout was also bungled. I got charged for parking (never had a car). The manager did offer to comp one night multiple times even though I told him it wasn't necessary since I was expensing it for work. In fact, it made it more suspicious that I had separate folios for each night of the same stay. A week later I still wasn't able to get it resolved and am missing 2 night stays from my Marriott Elite Status credit. I'm guessing there was a system glitch or they just realized they could have kicked me out and sold my room to someone else for $2,200 due to whatever was going on in Boston that week. Or maybe they got hacked....