Ashley Store — Local services in Somerville

I would not recommend buying from Ashley’s if you want proper service. I ordered a dresser in mid August. The sales rep that helped me with the order said it would take 2-3 weeks to deliver. The dresser took over 6 weeks to arrive. When I was waiting I texted the sales rep and he said that “this was the busiest time for furniture” and for that reason there was a delay. That got me very upset because he never told me that when I was making the purchase. He even bragged about always getting the delivery estimate right. I told him when I was making the purchase that I needed something fast. I had anther dresser I liked more at another store but I didn’t buy it because it would take 5 weeks to arrive (it was out of stock). The delivery with Ashley took longer than that which was very upsetting since I settled for something I liked less. Once the dresser arrived it didn’t come properly assembled. I didn’t notice when they delivered it because they came and went so fast. The dresser was pre assembled. They just dropped it off and ran. They didn’t give me a chance to check to see if everything was ok. One of the drawer rails didn’t come screwed so one of the drawers is not connected. I called them back and they put in a service order. It’ll take them 7-10 days to contact me to schedule a repair appointment. By that time it’ll be almost 8 weeks that I put in the order. I couldn’t be more upset. This whole process was terrible and I would not recommend this store. I really hope they actually come and fix my dresser because I paid for insurance.

New update: They delivered me a new dresser. Again, I put in the order on August 15. It first got delivered on October 3rd. And now it was redelivered on November 14. It basically took 3 months. The dresser is not 100%, but I can’t wait another month for them to redeliver. The delivery guys (on November 14) went to the wrong address. They almost didn’t deliver my dresser. But then I insisted they put in the address wrong into the gps because the other delivery guys had no trouble finding my place last time. Turns out that they really did put the wrong address in and they tried blaming me. Like, how is it my fault? Anyways, it came with a dent on it and the drawers aren’t perfectly aligned, but I can’t wait no longer. When they were moving the old dresser out it completely came apart. I honestly wish I had never bought from Ashley’s. If I had just waited a little for the dresser on the other store none of this would have happened, and I would have had a beautiful good quality dresser two months ago.

DO NOT BUY FROM...

Terrible Experience with Ashley's Store in Somerville City, MA I had the unfortunate experience of dealing with the Ashley store in Somerville, MA, and I can confidently say that it was one of the worst shopping experiences I've ever had. I ordered a TV stand from them, and what I received was nothing short of a nightmare. First and foremost, the TV stand arrived in a completely damaged condition. It looked like it had been through a war zone before it made its way to my doorstep. The packaging was in shambles, and it was obvious that the item had been mishandled during transit. This was clearly not my fault, but that's where the problems began. I immediately contacted Ashley's customer service, which was an absolute exercise in frustration. I tried calling multiple times, only to be placed on hold for what seemed like an eternity. When I finally got through to a representative, they were unhelpful and rude, to say the least. It felt like they were doing everything in their power to avoid taking responsibility for the damaged product they had sent me. I also sent multiple emails to Ashley, hoping for a more responsive and considerate approach. However, my emails seemed to vanish into a black hole, as I never received a single response. It's clear that customer satisfaction is not a priority for this store. To make matters even worse, I had to endure the hassle of trying to schedule a return or exchange, which turned out to be an uphill battle. They continually promised to send someone to collect the damaged item and replace it, but it never happened. The TV stand, which I had paid a significant amount of money for, has now become an eyesore in my living room. All in all, my experience with the Ashley store in Somerville, MA, has been nothing short of a nightmare. Their complete disregard for customer satisfaction, along with their terrible customer service and unwillingness to rectify their mistake, has left me not only frustrated but also out of pocket and stuck with a damaged piece of furniture. I strongly advise anyone considering shopping at this store to think twice and explore other options, as Ashley's lack of responsibility and respect for its customers is absolutely deplorable. I hope this review serves as a warning for others and that Ashley's takes a long, hard look at their customer service and quality control processes. They need to do better,...

I recently had a very frustrating experience with Ashley Furniture that I feel compelled to share.

Initially, I visited the store hoping to find better pricing, but the in-store offers were the same as what I found online. I decided to make my purchase online on October 14, signing up for a $50 email discount. Unfortunately, the email took so long to arrive that I ended up completing my purchase without the discount.

The next day, I received a call from the Somerville, MA location about a special promotion on October 16, which included no tax and free delivery. I asked if I could cancel my online order to take advantage of this offer, and they assured me I could cancel and that they would honor the price I had received in-store (I even have a photo of the quote).

However, when I tried to cancel online, I encountered errors, so I called customer service. The representative was friendly but informed me that he needed to call another number to process the cancellation. Unfortunately, that number was closed for the day, and I was advised to wait until the next day. He did provide the number in case I wanted to call myself, but I found the situation very frustrating. It felt like a foreign call center, and I couldn’t help but feel let down by the company.

The next morning, I called the provided number only to find out that my cancellation request hadn’t been received. They said they would process it, but once I received an email, I would need to call another number to request my refund.

When I reached out to the Somerville store again, they claimed the promotion was only valid in-store. After a lengthy and frustrating call lasting over 80 minutes, I learned that they could only honor one of the prices—the original quote or the current promotion—despite my earlier assurances. At one point, they even hung up on me, though I remained patient throughout the conversation.

We all work hard for our money, and I did my research to find quality and price, trying to take advantage of sales and promotions. Buying a dining set is not an everyday purchase, and now I’m left with no furniture and over $2,000 charged to my credit card, plus the added stress of needing to call again for my refund.

This experience has been a nightmare, and I sincerely hope Ashley Furniture can improve their customer service and communication...