T.J. Maxx & HomeGoods — Local services in Somerville

This TJ MAXX used to be my favorite place to shop. Lately this has changed. Staff are so rude, managers walk right by you looking as miserable as any human can get, leaving you standing there needing help. Tonight I stood at "the return counter" with my toddler son as 6 to 7 staff (one being a member of management mind you) walked by me without a second look. All ignored me until I got so frustrated I walked over to the "door greeter" & asked for help in the return section, only to be told I had to get in the checkout line. He said they no longer do returns in that section. I WAS FLOORED THAT NOT ONE STAFF MEMBER THAT WALKED BY ME TOOK THE TIME TO TELL ME THIS! I had my bags with receipt on the desk so there's no way they didn't know what I was standing there for. This just added to the ongoing misery in the air of this store. Staff are too busy socializing with one another to pay attention to the customers. Don't know what happened to this place but I sure do miss the good days where the staff were super friendly and the selections were endless. Sad to see this place go...

I bought a gift with my credit card. The manager on Dec. 13, 2023 told me I could put the items on my TJ Maxx credit card to get the points, using just my receipt and the credit card I used and my TJ Maxx credit card.

The cashier on Dec. 13, 2023 then told me the manager’s name. I wrote it on the receipt. I came on Dec. 26, 2023 with the receipt and both cards. I stood in a line for 40 minutes. Two separate managers told me “if you don't have the items, you can't switch to another form of payment” and "we don’t have a manager by that name."

I even told them I couldn’t get here sooner before I gave the gift because I was accompanying my wife who was in the hospital for weeks on end. They said, “That’s our policy.”

Every other store just asks for your social security number if you don't have your card and this allows you to make a purchase with your store credit card.

I strongly recommend not shopping at TJ Maxx on Middlesex Avenue...

I was very unsatisfied with a manager here named Karen, she was older with brown hair. I was going to purchase a set of dog bowels on a wooden stand. The paint on it had a rustic look, however I noticed a chipped off piece that clearly was a damaged part. I showed the person that was checking me out, her name was Karma. She completely understood and called Karen over right away to approve a small discount. Karen did not have a welcoming attitude at all and she looked like she hated her job..... she proceeded to say that “it came like that”, but then she refused to look at where the damage was. This was very rude and Karma could see my disturbed face. Karma however was very nice to me and apologized for the poor attitude that I had experienced. She also went above and beyond and made sure I had proper wrapping and a bag. Yes, I did buy it. I wasn’t even planning on receiving a discount I just wanted a different/new one...