Burlington — Local services in Somerville

TL;DR – This store is a mess. Especially in the clothing isle. Some customers are ratchet AF so beware. Do not get into any conflict with them. Be prepared to wait in a long line. Come in the morning if you must to avoid the long line.

I remember a while back, the first few months, when this Burlington store opened at Assembly. As soon as you came in, the air-conditioned air swept you off your feet and into the aisles of some of the biggest savings you’ll ever find.

This store was well organized and in tip-top shape. All the clothes were in their proper racks and size columns. The shoe corner had some of the most well-organized footwear display I’ve ever seen. They could even pose a threat to any Foot Locker in the area. Home goods products were in the back and I swear you could feel every bed sheet’s warm invitation the longer you stood within the isle.

Now, after a short couple of years, I come back and the entire store is a mess! What the heck happened???

The clothes were on the floor and stepped on by customers. The shoe corner looked like it was tossed by a mini-tornado. And the home goods section was ripped apart! I no longer felt the warm invitation from the bed sheets. Now just a cold, dead feeling of dread and encroaching sorrow.

It was absolute madness.

Nevertheless, the savings were still there. The hidden jewels, now buried under mountains of tossed clothing, were literally hidden. You had to go digging. I still remember finding an awesome pair of cargo shorts that were originally priced at $75, but slashed down to $30. Believe me, there are some rich articles of clothing in this store. But you must dig now.

The customer experience for me at this Burlington store has changed. It’s messy, dirty, and a bit ratchet now.

I HIGHLY recommend any potential customer visiting this store to come first thing in the morning or else you’ll be waiting in a huge line at checkout. The checkout area, or front end, is also crazy. There are only 2-4 cashiers at the front. If you come after rush hour, around 6 or 7, GOOD LUCK! You’ll be waiting in line forever!

2 stars for the incredible savings and hidden gems. 3 goose eggs for the dirty store, long line,...

This location needs major help, the store is pure chaos, seems like they have a small staff that just can’t keep up to the pace bc the racks are on the floor, the merchandise is thrown everywhere that you don’t even know where to look and if you get lucky n have the patience to shop thru the mess to find a gem the next dilemma is the lines are like Christmas lines everyday of the week- at least a 30 min check out bc 2 cashier are open. Plus I see other reviews all with the same complaints about the only 2 cashiers open and long wait times posted a year ago or longer, you can’t reply saying you’re going to do better as a company and a year later have no improvements, the customers deserve better service….

TJ Maxx next door is just as busy but the store is still together to enjoy shopping, I’d suggest going there to enjoy your day….

Update: it’s like a yr later and this place still has 2 employees working the check out, this store can’t keep up to the plaza growing, it has too much foot traffic for such poor owners, the shopping experience here is awful! Do something about the lack of workers or management, something is not working here, you shouldn’t have to wait 35 mins to check out any given time or...

Horrible experience tonight at somerville store I asked for help and the manager would not do anything to assist a good customer. I bought a pocketbook in December . I had it 2 months and its literally falling apart I have reciept all the handles are breaking the strap is the leather is shredding I told her I exspect a pocketbook to last more than 2 months she said they could not take it back because it was past 30 days . This pocketbook was obviously defective or shopworn which is different then just returning something. She was so unhelpful the security guy was more helpful than her. She kept saying I used it of course I used it. I totally exspect a pocketbook to last more than 2 months. This should not have happened. She was so unhelpful that I left pretty angry and will not go back . Managers are there to help situations like this and she had no clue how to treat customers with an issue . She told me basically you dont stand behind what you sell cause it comes from everywhere . She didnt make sence (she was an asian girl) I know she is not the only manager is why I am mentioning this. I should have asked her name. Thought corporate might care about customers so I will call...