Update: I would give this place zero stars, not even one. The manager provided their email, for which I replied to, and they never responded back. This is unprofessional and proves my review. As for that, I would never recommend this place, do not waste your time or hard earned money.

Had a reservation for 6 at Earls to celebrate an upcoming wedding. We were about to order at 1:50 but the happy hour menu started at 2:00pm so server told us to wait because it would be automated for happy hour prices when he punched it into his handheld. At 2:00 the server came back and three of us ordered the sushi tacos that were listed on the happy hour menu. We were never told we’d only get happy hour price if we ordered 1 taco, he asked us how many we wanted and we all said 3. And he knew we had waited to order until happy hour started. Two of us ordered the featured rose wine but were never asked what size pour and did not even realize there were sizes. When the check came we were charged full price for the tacos and $22 for each glass of wine. When we asked about the check, the server said the happy hour price was only if we ordered 1 taco and since we all ordered 3 it was full price, but yet he never told us that when we ordered, and knew we had waited extra 10 mins until 2:00 to order off happy hour. When asked about the wine, he told us he didn’t know there were sizes, we didn’t specify, and “you both drank the whole glass soo..”. When we spoke to the manager, she heard what we said and then responded with “let me go talk to your serve and see what he says happened because I wasn’t there”. It was like we were in high school with he said/she said. They took over ten minutes to remedy our check and never once offered to comp anything or take anything off. The serve finally asked us what we wanted to do in regards to the check, instead of offering to discount or remove something from the check. He never once apologized for not communicating clearly to us or asking what size pour we wanted. I have dined out a lot and several times at Earls, both in the Prudential Center and at Assembly Row; this was one of, if not the most, unprofessional and inappropriate customer service experiences I have ever had. I have always liked Earls but was incredibly shocked and disappointed at the lack of customer service and communication on both the server and managers part.