GameStop — Local services in South Burlington

As an occasional gamer, I found myself needing another controller. I.bought a BRAND NEW camo controller in January of 2020. After two days, I realized the charging port was shorting out with my other ps4 USB cable as well as the joystick sticking. I brought it back and was told there was no issue with it.. Definitely a lie and I made them exchange it for another brand new controller. The new one seemed fine for a few days. Then I noticed the down button was not responding to inputs consistently. I tried to exchange it again but was told I can only do that once for a product. Understandable, but seeing how this was a brand new product, shouldnt there be coverage on it? I was basically told no without any explanation. I lived with the controller issue for a while as that button doesnt get used very often. But in March, the controller started shorting out with the charging port, just like the other. Then I noticed a trigger sensor would stick even though the trigger itself would spring back. Here I am, months later and multiple buttons have stopped working consistently and I have struggled in repairing it time and time again.

I believe that they sold me a used controller, both times, tagged as a new controller, and have only shrugged off any complaints I have had.

Well what should I expect coming from the company that tried to force their employees to deal with confrontation with the law when unessential retail stores were forced to close?

Cant wait to watch them go out of business. Best buy, Walmart are both better choices for in store...

EDIT: I went to the GameStop in Williston and they were INCREDIBLY helpful, and let me use my credit. Go there.

TL; DR DO NOT SIGN UP FOR PRO! I went to the store to buy Pokemon cards, and was (stupidly) convinced to sign up for GameStop Pro on the 15th. I was told I would get a $10 credit within 48 hours, then a $5 credit each month. Unfortunately, after receiving the activation email and trying to set up my account, I never received the verification email after multiple attempts, so I called the store (Monday the 21st) and they said to call back when the manager was in on Friday. Today (25th) I called the manager and she said whether or not I could get into my account I could use the $10 credit in store! So, I went to the store. When I was there, I tried to get two booster packs and was told I couldn't use the entire $10, only $5, after asking others that worked there, the manager told me it was for one item only, which wasn't clear when I signed up... that's on me. They said they couldn't help us with the credit, so we should try online, but they also couldn't help me access my account. I went home and called GameStop's helpline - after talking with one person who wasn't able to help, I was transferred to their manager. Their manager (Hendrick) said we had to contact the store itself for a refund or access to the account. Eventually I put them on calls with one another and they kept sending me back and forth to each of them. DO NOT sign up for Pro. You...

So disappointed with my experience at this store! They typically have a good selection for old Wii games, and I’ve purchased two via online previously, One just last week. Both times I have an issue with the game not working in my system. Let me tell you my experience Saturday versus a few months ago totally different!

First the good, a few months ago, the individual who processed my return did everything they could to make me happy, as I was pretty upset, and very excited for this game! They ended up having a replacement in store and I have no complaints about that individual! Amazing experience!

Then this last Saturday, totally different. I don’t know what stick this person had up their butt but oh my gosh. I will never again shop at GameStop. Very very rude, absolutely no customer service whatsoever. Now I used to work retail and I know how difficult it can be, but this went above and beyond that. Refused to refund me for the entire item price, despite me returning it two days after it was delivered. There was nothing wrong with the item besides the fact that it did not work, and no reason for me to have lost money on that purchase

I honestly don’t know what their problem was, but you’ve lost a customer. Other stores may be more expensive but I would rather spend my well earned money elsewhere then a store where you’re...