Chipotle Mexican Grill — Restaurant in South Burlington

This was my first time visiting this location and I was extremely disappointed. I will not be coming back. The first red flag was that even before I entered the restaurant I saw who I later discovered was a manager smoking a cigarette right by the entrance where children and families walk. The second was the state of the restaurant. All the tables were dirty, there was trash on the floor and restaurant as a whole was disgusting. I ordered my food and it wasn’t bad, but halfway through my bowl I noticed a piece of plastic in my salsa what looked to be part of a plastic bag. I approached the manager, the same one from outside, and he was very dismissive. First, I could not get his attention and he looked annoyed to even have to come talk to me. He wouldn’t listen to me and rolled his eyes when I showed him what I had found. He did not offer to remake the bowl or compensate me in any way, and as I left I heard him complaining about the interaction with another employee as if the whole thing was somehow my fault. Overall very disappointing service, especially from the manager, who you would think would have a better handle over the restaurant and...

What happened? Started out good, but now never open at night and seems like no one wants to do their job cleaning or maybe it's very poorly managed? Damn! Pay the workers fair wages for crying out loud and please get this ship straight! So disappointing!...

One year later... still the same problems.... No one answers the phone except Robo-Sally, who is all too willing to take your credit card information right away! They only accept take out orders and they are only open for lunch hours. So many people want to eat Chipotle!! So what gives? Why isn't Chipotle able to have normal business hours? Why isn't Chipotle capable of hiring staff and paying them decent wages! The prices sure as hell went up and the portions got smaller. Still the people want to eat Chipotle! I guess it's time to start a new burrito franchise to restore what is the most basic level of customer service. Ridiculous!

Amazing that Mad Taco still hasn't opened a spot in...

If you want burritos go somewhere else. This is probably the worst service I've experienced anywhere. There's two competitors right here, and another Chipotle one exit down.

When placing my order I was informed they were out of ingredients. That's not great, but it's fine, I can still find something good.

When I arrived at the scheduled time my food wasn't made. A customer informs me they're out of tortillas. Odd, but luckily I ordered a bowl. After a while they find my order, and ask me if it's ok if they're out of another ingredient. Sure, whatever.

They make it, I leave. Two more ingredients aren't in the bowl. I didn't order lettuce because they were out, yet somehow it's mixed into the guacamole.

It didn't affect me personally, but I'm still baffled how a burrito chain can get themselves into a position where they're out...