Best Buy — Local services in Southaven

If I could give negative 5 stars, I would. Don’t have anything installed in your vehicle at the Southaven, Mississippi Best Buy location! I had a multimedia player and a backup camera installed in my car there in January 2024. I walked in and the guy, Paul, told me to sign in two places on the invoice as soon as I got there, before he even looked at my car. About 20 minutes later, he called me to tell me that the air conditioner/heater control panel could possibly crack due to my car being over 10 years old. I went back to the installation bay, and he showed me the part that we would need to order if mine did crack. I called my husband and we agreed that we would order a new part and Paul said he would install it for us. After the 3 hour and 15-minute installation, Paul came to get me. He had moved my car out of the lighted bay and into the dark outside. He had already put the invoice in the back of my car with the empty boxes from the things he installed. I was never handed the invoice to check for accuracy. Paul showed me very basic controls on the new radio which he had set it up for Android, even though I have an iPhone. The next morning, I went out to my car and immediately noticed that Paul had broken not only the bottom part of the panel where the AC controls were, but also the top near the vents and tried to cover it up with black putty. He also hot glued pieces of the air conditioner/heater control panel area back in place. Then, I looked at the invoice that he put in the back of my car and noticed all the things he had checked and wrote after the installation. I never once acknowledged any prior cracks or prior brittleness and was not asked. Paul also check-marked accessories that he worked on that are not even on my car. The backup camera was not checked for accuracy, as it was pointed up approximately 45 degrees above the sight line. And to top it all off, there was a hole burned into the backseat of my car from, I assume, the...

Now I'll start by saying I'm a paranoid Navy Veteran. I don't like alot of people moving around me. I came in to purchase parts for a custom pc build. I've been in IT field for over 13 years. First, I don't like 50 people in my face starring at me, manager and GM included. Second, don't ask me how im paying until you have everything that I asked for. Don't small talk me about no dmn credit card, as if you think I don't have money...oh and you had the rest of the parts, you just didn't want to go get them. I heard everything your co-workers and walkie talkie was saying. I have excellent hearing, and don't like the prejudgment. Third, why don't you just ask someone how their day is going. Maybe ask what do they plan on doing with the items their purchasing. Don't have secret shoppers come up to me and try to talk to me after the fact, it's simple, just start with good customer service. Me or my colleague were not dressed in robbing attire!!!! No black, no ski masks!!!! He's wearing white, I wore a big bright red Ralph Lauren thermal. Clearly that would not be ideal for hiding🤦🏽‍♂️. The second I paid for my items, CASH, I watched as several employees dispersed. Yes, I smiled ear from ear as I left, because Noone said have a good day. You all just walked away like you failed at catching a criminal. I've worked for several Government agencies, and so are my parents working for the FBI. Please, take time to assess you customers accordingly. If Juicy J or Mike Miller walked in, how would you treat them. I started to be petty and return the 1000 dollars of items I purchased and buy them from a different store. Just know customer service goes a month way. If I ever come back to Southhaven bestbuy, I'll only...

Placed an order yesterday, and pick up was supposed to be within in hour. Waited 2 hours and never received an email. Went to the store to find out it was in credit verification. When was I supposed to be notified? I had to call from the store to clear up the verification, and was told it should be about an hour. I waited in the parking lot for an hour and a half, and no email. Went back in to find out it was still being held up, but customer service called to get it cleared up. But by that time they sold one of the items that I ordered. They transfered the order to another store which was 40 minutes from my house. I drove there thinking it was going to be ready to pick up, but it had another credit verification on it. I sat at that store for another 2 hours trying to get the items that were already paid for. I got an email at 7:21pm central to call the verification group asap. So when I called them, the message said they closed at 6pm central. So I left the store empty handed. The next morning, I called the verification group, and stayed on the line for 2 hours while I was constantly being put on hold. Then a charge popped up for an amount that didn't equal anything I purchased, and they couldn't explain why. Aside from the mysterious charge, the woman said that the order was verified, and that it should take about 10 minutes. It was a 40 minute drive, so I went ahead. She told me that if the order wasn't ready, have the manager call the bridge. The order wasn't ready, so they called the bridge. I was told that the order had a glitch, and was frozen, and that I needed to cancel the order and place it again. There's way more to this story like unprofessionalism, but this...