IHOP — Restaurant in Southaven

I wasn't greeted.. The manager (which I didn't know was the manager @ this time) was right there sitting on the waiting couches and didn't say anything to me.. The girls behind the counter were on their phones watching something together.. There were approx. 3-4 tables that weren't cleaned off by the time I got to my table.. By the time I left, they STILL weren't cleaned.. The waitress was super sweet.. I believe she was new.. She asked me what I wanted to drink.. I said "Hot Water." She brought it in a small kids cup because they didn't have the regular sized to-go cups.. I asked if she could use the coffee kettle and she kindly took it back and filled it, brought it to me and let me know she would be back to take my order.. The phone was ringing but never got answered.. She took a while to take my order.. When I gave her my order of the Veggie Omelet with no egg add green peppers & onions, she replied with a laugh sigh (ha), "you want an omelet with no egg?" I replied, "yes.." I asked for the cook to use my ingredients as I do @ every IHOP.. She kindly took my items and gave them to the cook.. Rude, ill-mannered Manager.. I over heard the male manager irately saying with an attitude, "No, no, no.. We not bout to do this.. Go get those and give it back to the customer.." She kindly came back and said we couldn't do it.. I said, "fine but could you have the cook not use any ingredients on my food, no oil, no salt, nothing?? She then went to the kitchen and informed the cook.. I realized that she didn't emphasize "nothing" when I said no ingredients so I hoped he wouldn't use butter.. I asked the manager that was walking by to reassure no butter was being used.. He gave me this look of discuss when I asked if he could make sure no butter was used on the food I ordered and he said, "what did you get?" I did reply with a smart comment of "I figured your kitchen would have the ticket so you can know what I ordered, but I ordered the Veggie Omelet with no egg add green peppers & onions.. He gave me this look of discuss again and then said, "so you want him to just burn it on the grill?" I said, "I asked for the sauteed not grilled.." He replies with, "it's all the same.." Baffled, I asked, "so you cook everything on the same grill??"

Mind you, I am plant based and am very selective when eating out @ places while traveling.. I have eaten @ many, many IHOP's across the country and only because I extensively asked a regional manager, that happened to be in the restaurant I went to in Arizona, a bunch of questions and she reassured me that across the nation IHOP uses separate fryers for the veggies and meats, they have separate cooking sections for the meats, the fish, and the veggies.. I asked if the potatoes were real or manufactured.. She said real.. I asked what had butter/was cooked with butter.. She explained everything that contained butter AND let me know which items I could request without butter.. I asked about the pancakes and she said they were vegan, both the regular and the gluten free.. SHE is the ONLY reason I eat @ IHOP'S across the nation..

Back to this IHOP... This Manager answered with a "yes." I then said that I didn't want anything.. I was still hungry so while I looked up other vegan friendly restaurants that I trust and are still open, I was finishing up the tea that I brought in to steep in the hot water I asked for.. I packed my things and headed out..

Before I got to my vehicle I heard the manager calling me.. Him: "Excuse me ma'am." I turn around and see him standing @ the door with a receipt.. Him: "You still have to pay for your tea." Me: "I only got hot water.." Him: "I saw a tea bag." Me: "I brought my own Tea.." Side Note: I KNOW he knew that tea bag wasn't IHOP's because of the tag on the bag.. Him: Have a good day.. I turned around and left..

I figured I would get better southern hospitality but they treated me like I personally did something to them and this was my 1st time there..🤷🏽‍♀️

No more...

If you’re planning to eat or work at this place, DONT. let me tell you about my experience at working/dining in at ihop, the place and the workers and the managers are so bad that I had to quit. Place IS filled with fruit flies, roaches, and other insects, food is disgusting. They’ll give out old stale pancakes, fruits like strawberries or bananas slices or cut up lettuce that been left out in the open, just old and cold like a dead person. And don’t let me get started on the silverwares, their silverware’s are NOT cleaned, I have to roll and clean the silverware and let me tell you they’re absolutely DISGUSTING TO THE POINT I have to hand wash them before rolling them so other people won’t complain or eat off of dirty forks, knives, and spoons, and the tables are SO FLITHY AND DIRTY filled with syrup.

And the establishment is FILLED with rude and disrespectful young adults who act like chickens with their heads cut off running the building not doing anything at all, if you’re planning to eat here. Good luck waiting 25 minutes for a table and waiting 10 minutes on your “perfectly” drinks. The servers are loud and obnoxious ESPECIALLY in the morning time and very VERY unprofessional when it comes to not caring about the customers and arguing infront of them. And Don’t get me started on the manager ESPECIALLY THE HIRING MANAGER He does NOT CARE about the IHOP establishment especially when it comes to roaches, fruit flies and etc, he only CARES when health inspectors come in and he doesn’t not care about the customers well being and very controlling and toxic towards his servers. He talks bad about the customers AND the servers, he flipped a table because of the lazy young adults servers who was sitting around while customers were waiting to be seated and flipped a table INFRONT of the customers, VERY UNPROFESSIONAL. Mortal of the story, DO NOT EAT HERE!!!! it’s so bad to the point I want to give it the review an 0 star but I can’t so I have to give it a 1 star, I will NOT be eating or working here again at ALL. and if you’re planning to eat here be careful when eating your food, you could see something dangerous in your food or waiting 25 minutes on a cup of...

Blonde thick make up girl with her hair all in the food and inappropriate attire needs to be fired. How desperate is a place to hire her? I was there at 8:30 pm and was ignored while i stood at kitchen for doordash. Two other people who arrived sfter me were acknowledged. I could get over that.I can’t and won’t get over the ONLY person actually working ( 8:45pm feb 27 2022) was the girl with dark hair in a bun and dark clothing. I heard her make legitimate requests for assistance and some girl with blonde hair that wasn’t pulled back and dragged all over the food, and inappropriate attire and spandex see through pants, whose shoes lept coming untied and asked the only male worker over 16 to tie her shoes, and then went to hang up a one foot rainbow decoration that looked like a child’s arts and crafts for a school protest, proceeded to berate her) if this blond hair orange make up see through pants chick isn’t going to work, she should NOT disrespect the ONLY person working. I have no skin in the game but I was the door dasher and I witnessed everything. I heard the unkept unprofessional caked up “blonde hair” chick say she was a manager. Ok cool great, WHY was she there and doing ZERO work??????? I would appreciate a response or email from the owner of this IHOP on Goodman in Southaven. Im disgusted and have more details.next time that I’m Not busy I will come in and share this experience with a real manager. I recorded a video after the blonde headed see through clothes idiot started belittling the ONLY I person I saw doing their job. Btw I was there an hour and the only person whom helped me was the girl getting berated (After the bully blonde chick bagged and handed over TWO orders who arrived after me AND REFUSED TO MAKE EYE CONTACT WITH ME THE ENTIRE TIME . Owner needs to email me

Musy in coming...