Geek Squad — Local services in Southaven

Geek Squad protection plans truly stand true to their word. If you're purchasing a higher dollar item and they offer you this insurance option, pay for it. I purchased a rather expensive laptop and later damaged it physically over a year later. I priced the parts myself and they were half the value of the initial purchase. I then got an email from Best Buy, randomly reminding me of my plan I had purchased (I had totally forgotten). The repair with Geek Squad was completed within a week. The drop-off process was quick and simple. The staff was instructional, pleasant, and worked with diligence. Once dropped off, I was updated via email quite often throughout the week. After a week's time, I received an automated voicemail and email notification stating the item was finished and available for pick-up at my local store. I hopped online, scheduled an appointment as instructed, and was able to pick-up my repaired laptop within the hour. I thought this investment was a total loss and now have a fully functioning laptop (with repairs BEYOND what I had broken, they replaced my keyboard with a new one also). I generally never purchase the 'warranty plans' at stores but I am grateful I did this go around and that BestBuy/GeekSquad not only held up their end to the deal, they did it efficiently. I will most certainly be back to purchase more items and will continue to purchase the Geek Squad protection plan on any higher valued items as I am certain it's a worthy investment. THANK YOU ALL FOR DOING...

They stole from me and tried to SCAM me.

My pc would not boot and i did not have time to deal with it. So i had my girlfriend just take it to them. After they had my PC for 2 business days they give us a call and tell us the GPU is messed up and if i gave them $300 they could fix it. (on top of the $190 i already gave them)

I stated that the part was under warranty and i could just pick it up and RMA it for another. And then out of no where they say “well there could be an issue with the ram too”. When right before they tell me it’s just $300 and i can have it fixed… Lol

i get there and now all of a sudden it’s not the GPU anymore and they say the CPU is fried from too much thermal paste ??? which isn’t possible btw. lol.

At this point it seems fishy so i just get the PC and check it out myself. I start to put it back together and realize they KEPT MY POWER SUPPLY CABLE AND THE MOUNTING BRACKET FOR MY COOLER FANS…….

I finally get it back together and the CPU was not fried and it booted right up after i reseated everything.

So not only did geek squad southaven lie and say my CPU was fried they also stole important parts from me. I wonder how many people just cough up the money for parts they say are messed up when they aren’t really messed up. This is 100% a scam they run regularly where they just get the okie dokie and steal peoples working...

Do not pay for a warranty there geek squad is trash. I bought a dryer from here and now it is not working they made two appointments and have not made it yet. One appointment does not even show in there system. I have now been without a dryer for a week and have to wait another week for them to get here then wait for them to get the part to fix it. Stay away not worth it at all. Horrible experience and when you call to complain they do not...