Pandora Jewelry — Local services in Southaven

Went with my son, he wanted to pick a gift from just him up for his Mom. We got to the store in the mall a few minutes after 10am, they had line wrapped around inside the store. They gave us a catalog to browse through while we waited in line. My son found what he wanted to get his mom, about 2 hours later we get to the counter to get waited on. The necklace he picked out the lady couldn't find, she said they showed 6 in stock. She looked everywhere it was suppose to be and couldn't find it. I guess she seen the disappointment on my son's face, so she kept looking and looking. After about 30 minutes of digging through case after case, she finally found the necklace someone had put in the wrong spot. I wish I would have gotten her name, she went above and beyond to find this necklace my son wanted for his mom. I must say, as busy as they were (had a line clear outside the door and still wrapped around inside by the time we got to counter) I kinda expected her just to give up, but she didn't and I'm very thankful. She did her job like a true professional. That was my first experience ever being in a Pandora store, my son's as well, we would both definitely go back even if it's a long wait. The service we received was exceptional, in today's time that's almost unheard of. The lady behind the counter cared enough to go above and beyond. Every company should dream of having employees like this young lady.

*I believe I found her name on the receipt! Taylor H., Pandora should be very greatful to have an employee like Taylor on board. Thank you for your great service, you made my son's day and I'm sure his mom, my wife will...

Valentine’s Day was ruined for me! I ordered a bracelet and charms for my wife of course for Valentine’s Day it was available for pickup at this location. I worked today until 730pm I figure that would be ok seeing as the store doesn’t close until 9pm. I was sadly mistaken on google on the pandora website also on the website of the outlet that it’s located in, they all list the store closing at 9pm. So I get off thinking I’m going to pick up my wife’s bracelet that I already paid for and just needed to pick up. I even get off early to go to the store just in case it was busy seeing it’s the night before Valentine’s Day. I get there to a store full of employees the door is locked and they don’t even acknowledge my existence. It wouldn’t be a big deal if they would’ve at least took the time to tell me they were closed there’s no sign on the dot stating the hours so how would I know. I even called a total of 10 times today to double check but no one picked up the phone which is very unprofessional. I would just come the next day and pick it up problem is we have a flight to catch early to go to Jamaica to celebrate for a week and the store only holds for 5 days. I am highly upset and my wife has had that bracelet on her wishlist for some time now and all that is ruined because of bad communication, unprofessional employees, and the company not updating their...

Attempted to go into the store at the outlet today with my husband and we were immediately greeted with a nasty “is that a dog, you know a dog, what do you call them?” Not only was it inappropriate to have an attitude but even more disrespectful to yell across the entire store. I had to say in front of everyone in the store who is now staring at me and say “a service dog?” And got “yea that” and both my husband and I stated yes. I do not need to be embarrassed, questioned, or treated with disrespect by a staff member. If there was an issue a staff member could have came over to us to ask personally so my business wasn’t out there!!!

I have a LOT of pandora and I will NEVER return to this one because of this employee. She was completely rude, disrespectful of my personal business that is never supposed to be asked in public like that!!!

Called to speak to a manager and the response was “ok”. So unprofessional

We will happily drive the extra 20 min to germantown and spend our...